Just a rant...
Placed an order for 1Gb fibre line into a business premises. The premises already had 8 BT fibres running into the building from it previous occupation. I have 90 days to get this working.
BT planner assigns the Quick Win Team (that is the official term - honest) to get a fibre working to the exchange some 2km away. 6 weeks later and 3 engineer visits and it's back to planning\survey stage.
Thanks a bunch - you have just wasted 42 days of my 90 day lead time.
SLOW LOSE TEAM!