BT OR Quick Win Team

Just a rant...

Placed an order for 1Gb fibre line into a business premises. The premises already had 8 BT fibres running into the building from it previous occupation. I have 90 days to get this working.

BT planner assigns the Quick Win Team (that is the official term - honest) to get a fibre working to the exchange some 2km away. 6 weeks later and 3 engineer visits and it's back to planning\survey stage.

Thanks a bunch - you have just wasted 42 days of my 90 day lead time.

SLOW LOSE TEAM!

In reply to a post by drummerjohn:

Thanks a bunch - you have just wasted 42 days of my 90 day lead time.

So..still got 48 to go

Having had dealings with BTor myself I can tell you that just getting the line to go live within the 90 days is good going.

When we moved offices back in July BT had assured our facilties department that the fibre connection would be working before the move, that was in March. We ended up running the office on the backup 4 Mbps down/ 400Kbps up ADSL line for nearly a month.

They say you should always test you're backup systems thoroughly.

Met with BT OR planner today for survey.

"No problem, we will have you up and running soon as long as your contractors don't damage the fibres."

Then I explained to him that the problem isn't our building but your nodes between here and the exchange that your Quick Win Team can't make work.

"Oh - I can't comment on that."

So what is the plan then?

"I will pass the details back to the team and see what we can do."

Oh jeez - what's the point?!

Pretty standard BT to be honest,

They always quote 90 days. This is to allow 80 days of screw ups and 10 days of actual work.

In reply to a post by Tam:

Pretty standard BT to be honest,

They always quote 90 days. This is to allow 80 days of screw ups and 10 days of actual work.

It took them 119 days to complete ours and all they had to do was blow fibre through local ducting. Assuming they can blow it from the nearest FTTC cab (the Exchange had FTTC, just not our village) it was probably about 2km of ducting :-/

Edited by Andrue (Thu 28-Nov-13 19:35:26)

An FTTC cabinet isn't a fibre node. For FTTx it's blown from the aggregation point. For leased lines, the nodes are separate, could be anywhere .

Openreach have stated the aggregation nodes are placed close to all cabinets.

I've never had a problem with BT/OR but they are a bit black hole internally.
Most companies you deal with provide a response and let you know when an engineer will visit. With BT/OR the first you know is when an engineer calls from his mobile saying he'll be there is 10 mins.

It works but I don't know how.