Quod erat demonstrandum.

Well i thought I'd make a post here as there's not a great deal more i can do other than fester in frustration.

The due date was the 31st of March, in 9 days for availability to go live and you'll never guess what's happened, that's right, it's now Dec 31st 2014.

Annoyingly, all the other cabinets in the local area both closer and further away from the exchange all still either have the March 31st date or have already gone live.

Can anyone hazard a guess as to what exactly is wrong with the cabinet that serves my road or is it just a case of Open-reach running out of time and unluckily for me our cabinet has been pushed to the back of the queue?

Cheers for any replies and/or sympathy!

Perhaps if you post exchange and cabinet number someone may know something.

In reply to a post by kinny999:

Well i thought I'd make a post here as there's not a great deal more i can do other than fester in frustration.

The due date was the 31st of March, in 9 days for availability to go live and you'll never guess what's happened, that's right, it's now Dec 31st 2014.

Yep, same here. If by some miracle they meet that, it'll be 4.5 years late.

It seems they're back to using placeholder dates that bear no relation to reality, automatically booting them back by 9 months when they're reached (rather than 3 months as previously).

Edited by arfster (Sun 23-Mar-14 14:04:53)

Ist the Lytham exchange (fy8) and cabinet 7 if that helps anyone.

It's even more annoying that the messages that shows on dsl checker is ' it has been delayed for te following reason ; it's taking us longer than expected. '

Completely useless and ambiguous.

I understand that things are out of their control sometimes, I just with it was more transparent when issues do arise.

I have just had the same thing happen to me !!! My installation date was the 31st March 2014 after changing several times last year. For the last three months it was fixed at the 31st March then today 28th March 2014 the website now shows 30th June 2014!!! I have been watching the install over the last few weeks and chatted to the installers .... Cabinet in......fibre in and connected to the exchanged.... Power installed....So cannot understand this new delay......

Any one with insight to why the further delay? I am on Exchange BISHOPSGATE and served by Cabinet 8.

Was soooo looking forward to getting my order in

Its a painfully inept way of informing the customers about what's happening.
Something a little less ambiguous regarding the reasoning would be a little less frustrating.

With regards to my situation, the cabinets which were still scheduled for 3 days time have now been pushed back until September so the fact that it's happening in more than one place leads me to optimistically hope that the Sept/Dec 14 dates are just plucked out of the air rather than an actual realistic timeline.

Think i need to keep y eye out for an open-reach technician (or find one on this forum perhaps?) and ask them if they can share any useful insight?

Yup same thing here. Good job I didn't sign up with BT on the hope that they'd upgrade my cabinet on time.


BT BROADBAND AVAILABILITY CHECKER
Address CATHCART ROAD, GLASGOW, G42 9X- on Exchange LANGSIDE is served by Cabinet 18

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) Availability Date

High Low High Low
FTTC Range A (Clean) 80 77 20 19.9 -- 30-Sep-14
FTTC Range B (Impacted) 80 67.3 20 17.9 -- 30-Sep-14

WBC ADSL 2+ Up to 17 -- 10 to 19.5 Available
WBC ADSL 2+ Annex M Up to 17 Up to 1.5 10 to 19.5 Available
ADSL Max Up to 7.5 -- 6.5 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- 30-Sep-14
Copper Multicast -- -- -- Available

FTTC is currently not available on this cabinet due to following reasons:- Sorry it's taking us longer than planned to get your cabinet ready for service. Please bear with us.

Edited by deleted (Sat 29-Mar-14 03:38:21)

Forgot to change my sig, now I'm on 152Mb.

yeah exact same scenario for me, i nearly signed up with them in advance as they told me BT customer would get first dibs (which i later found out to be complete BS).

If you enter your phone number on the BT can i get fibre bit on the actual BT site it may give you a slightly more optimistic outcome, for me it says "between July and December 14" rather than just Dec 14.

Seems like it's happened a great deal from the replies here and other forums i use. All within the last week or so.

I'd love an explanation, even if it is just, "sorry, we took too many cabinets on" .

I don't seem to be able to contact Openreach to enquire any further as their contact us page only seems to want to direct me to other companies unless i'm enquiring on behalf of the council or complaining about a different matter!

Are there any Engineers on here does anyone know? Or any forums they frequent that i could badger one?