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Hi,
I've been living in a new build development since Dec 2012 in Three Mile Cross, Reading. The development was built with FTTP planned to all homes (around 200 houses). I've been registered for updates for BT Infinity availability for the past 12 months and the new cabinet went in shortly after we moved in.
I've now found that my next door neighbour has had FTTP installed. He is on the same cabinet as my house but I cannot place an order for fibre. I managed to talk to the OpenReach engineer whilst he was installing the connection and he told me there is no reason why I cannot get FTTP - I'm on the same cabinet and they have capacity.
I used the ADSL checker and found that in my close of 6 houses, all other numbers can get FTTP except me. Checked some other houses in the development and most others can get it too.
I'm on the Spencers Wood exchange on cabinet 17 (same as my neighbours with FTTP installed).
Any suggestions? I'm not happy to simply wait when I've been told by an engineer that it should be ready to install...
Thanks,
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Got a postcode you can share?
Exchange is not showing any native FTTP no cabinet 17
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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The exchange isn't FTTP:
THSPD SPENCERS WOOD FTTC & FoD Now Wokingham
I think the OP can only get FTTC, but is unable to order it for some reason:
FTTC is currently not available on this cabinet due to following reasons:- Sorry your cabinet is temporarily unavailable, capacity will be restored as soon as possible.
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Register (or login) on our website and you will not see this ad.
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That was my thought, and given postcode its easier to check.
It is possible that neighbour has sprung for FTTP on Demand and I can see a larger property in the exchange area that looks to have FTTP type speeds.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Postcode is RG71BL
Looking at the BT ADSL Checker - most other houses are getting FTTP up to 330Mbps from cabinet 17
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... the new cabinet went in shortly after we moved in. Can you see a picture of that new cabinet on this page? Which one(s)?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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It doesn't matter. That postcode has FTTP.
Sounds like a database screw up. Not unprecedented.
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FTTP on Demand isn't native FTTP - there's a big difference.
Edit: Sorry, I am looking at Cabinet 2 not Cabinet 17.
Edited by deleted (Fri 09-May-14 11:51:07)
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I reckon cab 17 is FTTP, not FTTC.
I guess the new cab was a PCP as its a new site
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You are just going to have to persist. Have you tried Plusnet ? They seem to have two bods only who deal with it, but the 'personal touch' might help.
You aren't the guy at Grazeley road I spoke to whilst installing FTTP next door are you ?
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