|
|
Anybody seen this result from the dslchecker before? line 24
| Text | 1
23
45
67
89
1011
1213
1415
1617
1819
2021
2223
2425
2627
| Telephone Number 01437******* on Exchange HAVERFORDWEST is served by Cabinet 4
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
High Low High Low FTTC Range A (Clean) 80 80 20 20 -- Available
FTTC Range B (Impacted) 80 69.7 20 17.9 -- Available
WBC ADSL 2+ Up to 8 -- 6.5 to 13.5 AvailableWBC ADSL 2+ Annex M Up to 8 Up to 1 6.5 to 13.5 Available
ADSL Max Up to 5.5 -- 5 to 8 AvailableWBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- AvailableOther Offerings
Fibre Multicast -- -- -- AvailableCopper Multicast -- -- -- Available
Our Records indicate that you have a product or service supplied to this line that is currently incompatible with broadband. You will need to have the product or service ceased before broadband can be provided. If you place an order before the incompatible product or service has been ceased then the order will be rejected
. |
The line is a business phone line with ADSL provisioned.
Ian
Edited by ian007jen (Sun 03-Aug-14 21:08:25)
|
|
|
Not visible in IE 11. Just a blank line between < > with a grey slider. For people who don't know how to see what should be there, it is:- Our Records indicate that you have a product or service supplied to this line that is currently incompatible with broadband. You will need to have the product or service ceased before broadband can be provided. If you place an order before the incompatible product or service has been ceased then the order will be rejected. I have seen that before, but sorry, I've forgotten the explanation.
I've just searched on this site for "currently incompatible with broadband" with no luck  . You could try a few similar but shorter searches?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
|
|
|
If you do not currently have broadband then it may mean you have a DACS unit on your line. This is a device which can allow one physical phone cable to support two phone lines, but is not compatible with broadband.
DACS are often used where there is a shortage of physical phone lines.
Edit. Just noticed you've said the line has ADSL on it, so it can't have a DACS, in which case I've no other ideas.
Edited by R0NSKI (Sun 03-Aug-14 21:19:48)
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
Have seen that once before... can't remember how we got around it.
Do you have any other features on that line?
Matt
|
|
|
|
The most common ~"incompatible product" is an existing broadband service
|
|
|
Yes. I remember that now. But I still can't remember where or why that comes up. I was half thinking when I posted before that it might be something to do with the existing service being LLU, or perhaps the prospective service.
The first fell down because if it was LLU the checker doesn't normally recognise it. The second didn't feel right.
Edit: I wonder if it is SMPF with LLU broadband!
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Sun 03-Aug-14 22:59:46)
|
|
|
|
I had a phone service which used Carrier Preselect on a BT line to switch the calls to Cable & Wireless which had that message.
|
|
|
The most common ~'incompatible product' is an existing broadband service Common? Not at all!
If you already have BTw-based BB it says nowt about 'incompatible product' but: If the End User wishes to migrate from their current Broadband supplier they will need to contact them in the first instance to obtain a MAC (Migrations Authorisation) Code, and then contact their new Broadband supplier to arrange for the service to be migrated. And if you have non-BTw LLU BB it doesn't even recognise your #.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
|
|
|
And if you have non-BTw LLU BB it doesn't even recognise your #. It does on SMPF. Did you mean non-WLR?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
|
|
|
I was thinking Full LLU when I posted, but after I posted I realised about Partial LLU (of the Sky/TT flavour but not with what O2 & Orange used to have* {are there any of that sort left?}). I was going to edit to that effect until I saw that your edit re: SMPF covered it.
* I'm pretty sure that when I was on Orange LLU the BT Checker still said about using the MAC. It was only the BT Speedtester that didn't work.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Edited by XRaySpeX (Mon 04-Aug-14 01:15:40)
|
|
|
Yes. I remember that now. But I still can't remember where or why that comes up. I was half thinking when I posted before that it might be something to do with the existing service being LLU, or perhaps the prospective service.
Is it one of the add-ons such as the alarm monitoring thing? (Redcare?)
James - plusnet unlimited fibre - 2 Jun 14 - 470m - Sync 55/9.4 (BT was 51/9.8)
15 years broadband (1999 ntl:cable trial) - Asus RT-AC68U with HG612 - PN BQM - PN speed - old BT speed
|
|
|
Thanks for all the replies
I wonder if it is SMPF with LLU broadband!
alarm monitoring thing?
It is for a client of mine (vet surgery) so alarms may be the cause.
I will have to do a bit more digging with one of the partners.
Ian
|
|
|
A modern Redcare installation is compatible. An older one such as I had at my office was not. Also, there is ADSL on the line at the moment.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Mon 04-Aug-14 12:41:49)
|
|
|
A lot of businesses have more than one line, do they have any other lines you could check?
We used a different line at work when we switched, we then cancelled the ADSL service once we were happy with the FTTC service.
|
|
|
more than one line
My advise as well..install FTTC on the FAX (or the other incoming line), then when provisioned either cease the ADSL or keep it going as a back up.
Ian
|
|
|
What, no backup in case of fibre failure? 
|
|
|
Nope, no backup. Whilst we make good use of our Internet connection it's not mission critical. We can all access email via our phones/tablets if need be, so you could say that is our backup.
|
Pages in this thread: 
Print Thread
ian007jen
