In reply to a post by RobertoS:

Yes. I remember that now. But I still can't remember where or why that comes up. I was half thinking when I posted before that it might be something to do with the existing service being LLU, or perhaps the prospective service.

Is it one of the add-ons such as the alarm monitoring thing? (Redcare?)

Thanks for all the replies

I wonder if it is SMPF with LLU broadband!

alarm monitoring thing?

It is for a client of mine (vet surgery) so alarms may be the cause.



I will have to do a bit more digging with one of the partners.

Ian

A modern Redcare installation is compatible. An older one such as I had at my office was not. Also, there is ADSL on the line at the moment.

Edited by RobertoS (Mon 04-Aug-14 12:41:49)

A lot of businesses have more than one line, do they have any other lines you could check?

We used a different line at work when we switched, we then cancelled the ADSL service once we were happy with the FTTC service.

more than one line

My advise as well..install FTTC on the FAX (or the other incoming line), then when provisioned either cease the ADSL or keep it going as a back up.

Ian

What, no backup in case of fibre failure?

Nope, no backup. Whilst we make good use of our Internet connection it's not mission critical. We can all access email via our phones/tablets if need be, so you could say that is our backup.