Openrach Where and When, Incorrect Exchange Name reported.

Hey All

Ok, I have noticed for a couple of weeks now due to checking on a daily basis, but the Where and When page on the openreach site is displaying the wrong name for my Exchange.

It says my Exchange name is "Roding" however its really "Ilford Central" it says the wrong name when I enter my post code along with my full address and also when I enter my phone number.

So who do I report this to and how?
Or is it just hope they notice the incorrect information out of the hundreds of exchanges out there.

I understand this feature may or may not still be in beta, but incorrect information may never get fixed if there is no way to report these issues.

If this helps my road uses PCP Cabinets 24 and 39 and routes through Exchange "Ilford Central" (LNILC)

Thanks
Paul

Still no reply...

BTO's Where and when section is still saying the wrong name for our exchange, its sort of located in the same place on the map.

Exchange name: Roding

Status: Under Review

We're in your area but we're still
assessing whether or not we can
upgrade your cabinet. This means
you can't order Superfast Fibre.
Click here to find out more >

Does anyone know if BTO are renaming our exchange, or even if we are being moved to another one?

The BT Broadband Availability Checker still says the following:

Telephone Number 0208####### on Exchange ILFORD CENTRAL is served by Cabinet 24

So one site is wrong.
And there is no way to even report this issue to BTO on their site.

Its not just our postcode or phone number its all the postcodes and cabinets that go through Ilford Central (LNILC) that are all saying this.

So can anyone that have any contact with BTO report this to them.

Thanks
Paul

You mean it is reporting the Wrong Exchange Name?

There is a Roding (LNROD) exchange that has no BB at all.

In reply to a post by XRaySpeX:

You mean it is reporting the Wrong Exchange Name?

Yes, its displaying the wrong name for my exchange.
I am connected to Ilford Central (LNILC) and my Post Code is E12 5AX the upper part of my road has FTTP where as the lower doesn't, this is probably down to BTO needed to complete the BDUK work first, so hopefully they will come back once all the BDUK work has been done where we already have all the Fibre Manifold hardware already installed.

Also when we enter our address, postcode or phone number on BT's DSL Checker site it says Ilford Central Cabinet 24.

In reply to a post by XRaySpeX:

There is a Roding (LNROD) exchange that has no BB at all.

Yeah I did a search for that exchange the other week, but that's not my exchange.

Type the Post Code above into BTO's Where and when page and it choose any address and it says Exchange name Roding, however points to the location of Ilford Central on the map, so obviously their database is incorrect.
Now if you enter that same postcode on BT's DSL Checker you will see it says Ilford Central which is correct.

Our Road uses E12 5AX and E12 5AY and uses PCP Cabinets 24 (lower part of road and lower side roads) and 39 (upper part of road and upper side roads) I have checked several addresses on those two cabinets along with addresses for several other PCP Cabinets that are connected to the Ilford Central Exchange and they all say "Roding" on the BTO Where and when page, where as BT's DSL Checker it says they are all are connected to Ilford Central.

So its incorrect on the BTO Where and when database, but where I cannot inform them that, this information will never be corrected

BTO Where and when Screenshot

Thanks

Paul

Edited by PaulKirby (Sun 25-Jan-15 06:00:20)

You never got my point! It's reporting the wrong Exchange, not the wrong Name. It would only be the wrong Name if it reported it as something like 'Gilly Gilly Ossenfeffer Katzenellen Bogen by the Sea'.

It looks like an incorrect name more than anything as the address is correct for Ilford Central on the map.

In reply to a post by XRaySpeX:

You never got my point! It's reporting the wrong Exchange, not the wrong Name. It would only be the wrong Name if it reported it as something like 'Gilly Gilly Ossenfeffer Katzenellen Bogen by the Sea'.

I got what you was saying due to its location on the map is correct (i.e. the BT Building in Ilford), just the name of the exchange was wrong.

I think when BTO updated the database they may of entered the wrong name or something.

Thanks
Paul

In reply to a post by AndyHCZ:

It looks like an incorrect name more than anything as the address is correct for Ilford Central on the map.

Thank you, I even doubled checked just now

Thanks
Paul

Paul

You are correct about the name BUT it shouldn't matter. Ilford Central is the exchange all the customers are connected to. Roding is the exchange Name . for the switches that route the telephone calls. They are all in the same exchange area but some may be in a different building. (There is a second building in the same area).

Someone in Openreach has picked the wrong name and added it to a database somewhere.

Hello kitcat

In reply to a post by kitcat:

You are correct about the name BUT it shouldn't matter. Ilford Central is the exchange all the customers are connected to. Roding is the exchange Name . for the switches that route the telephone calls.

Ilford Central is our exchange name and roding is not.
The name change only happened a couple of months ago when they updated their Where and when page, before then it has always said Ilford Exchange as our exchange name.
As for the Roding Exchnage read below.

In reply to a post by kitcat:

They are all in the same exchange area but some may be in a different building. (There is a second building in the same area).

The Roding Exchange is a completely different exchange from Ilford Central.
Do a lookup of both of the exchanges and you will see that they are about 26 miles apart from each other.

In reply to a post by kitcat:

Someone in Openreach has picked the wrong name and added it to a database somewhere.

Agreed.

Thanks

Paul

If you go to SamKnows, https://www.samknows.com/broadband/exchange/LNROD it puts Roding out the other side of Harlow. However all exchanges there are EAxxx (East England) rather than LNxxx (London North) - that is probably wrong and is adding to the confusion. The TBB map confirms this too.

There is also a chance that at sometime in the past, part of your Exchange area was called Roding

Hello MHC

Wasn't too sure if you was talking to me or kitcat, but my Exchange has always been Ilford Central (LNILC) and we have been living here for the last +30 odd years.
Also when on the phone to BT a little while back (i.e. a few months) I was also told by BT that our phone line is connected to the Ilford Central Exchange where the phone line and broadband are separated etc.

Also I am located in Manor Park about 3.5km from Ilford, and if I was connected to the Roding Exchange like you said the other side or Harlow, that would be a very long trip to take with just 3.5km of wire from Manor Park.

Any how this is my Exchange https://www.samknows.com/broadband/exchange/LNILC which is what the BT DSL Checker also confirms.

Also my Phone Number, Address/Post Code and NADKey/District ID all say I am connected to Ilford Central.

Address ## DURHAM ROAD, MANOR PARK, LONDON, E12 5AX on Exchange ILFORD CENTRAL is served by Cabinet 24
NAD key A0002249#### on Exchange ILFORD CENTRAL is served by Cabinet 24
Telephone Number 0208####### on Exchange ILFORD CENTRAL is served by Cabinet 24

But like I said I wasn't too sure if you was replying to me or not.

Thanks

Paul

Roding is the name of an exchange unit located within Ilford central exchange building.
There is no exchange called LNROD, though there is a White Roding.
for whatever reason its showing the switch unit name instead of the MDF building name.

It was really only a comment that there are several mistakes - including giving the far out exchange an LNxxx designation.

Try again to alert BT - they should eventually pick up on their errors and change it but it can be a slow process.

In reply to a post by MHC:

. . . are EAxxx (East England) . . .

For correctness I'll mention that EAxxx indicates East Anglia.

In reply to a post by burakkucat:

In reply to a post by MHC:

. . . are EAxxx (East England) . . .

For correctness I'll mention that EAxxx indicates East Anglia.

Correct, I left it out to avoid confusing any more.!

And that possibly ties in with my original comment about a possible old exchange of that name - maybe back in the 30s, 40s or 50s.

Hello all that replied.

BTO seems to of now rectified the issue and is now displaying the correct information.

As for the Roding name, I was unaware of this, even when spoke to a mate that works at BTO about the incorrect name.
But I guess back in the 30,40 or 50's (before my time LOL) it may of been named after the River Roding that runs very close to the Ilford Central Exchange.

What confused me was when I was told that Roding was its name and where I did an exchange name search and was also told Roding (LNROD) which is miles away and we couldn't be connected to that, also not knowing what areas do what in the Ilford Exchange building didn't help, I was under the impression that our phone lines (including the broadband) went to the Ilford Exchange (LNILC) where they separate the broadband from the phone line, and the broadband then gets routed to the relevant ISP's Network etc.

And SamKnows confused the situation also, one can only go with the information available to one

As to of getting BT to rectify the issue, I did try twice over the phone but was told by BT India that they have no way of doing this on their system apart from raising a fault etc so I gave up with them, which was why I posted on here hoping somebody that had contacts with BTO, which might of just happened or maybe my mate passed on the info, either way its now displaying the correct name.

So thanks to all that pointed me to the correct information and possibly informed BTO of the incorrect information being displayed.

Paul

In reply to a post by MHC:

And that possibly ties in with my original comment about a possible old exchange of that name - maybe back in the 30s, 40s or 50s.

This could be true going by the age and look of our current PCP Cabinet 24, which is currently be moved over to the new modern one located a few feet away from it.

Sorry if I came off a bit rude, but I did do loads of searching and all info pointed to BTO info displayed being wrong, also like I said in my last reply, not knowing exactly what's going on in the exchange doesn't help

Thanks for the help.

Paul

In reply to a post by PaulKirby:

Sorry if I came off a bit rude, but I did do loads of searching and ...

Don't worry, I didn't take it that way!