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I am connected to a cabinet that has recently been enabled for fibre broadband - Highclere Cabinet 7, enabled on 15th Jan 2015. My home phone line is connected to this cabinet and is not yet able to get fibre service. There are properties around the corner from me connected to the same cabinet and equidistant from the cabinet, that can get fibre now. What is the process once a cabinet is enabled, for the phone lines within it to be enabled also? Are they done in batches and I just need to wait until they get to me?
Thanks for any insight!
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There is a tie cable from the PCP (cabinet) to the VDSL twin. When you order a VDSL connection the technician goes to the PCP and separates the incoming E-side from the exchange and D-side which goes to your house.
He then connects the E-side to a tie pair which goes to the DSLAM in te twin. At that point the voice and VDSL signals are combined onto another pair in the tie cable. He will then connect your D-side to the retuning tie pair within the PCP.
So, every one is actually implemented "on-demand"
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M H C
taurus excreta cerebrum vincit
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As MHC says. Just to clarify, fibre ( FTTC) is an upgrade that you have to order and pay for. Or migrate to it with a different ISP if their prices are better.
What does this checker say for your phone number? (May not work on Sky or TalkTalk line rental lines).
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 57.2/15.3Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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What are the speed estimates for those that can get it, if you want post a postcode for someone who can get it, and might be able to figure out what the issue from that is. i.e. phone lines don't radiate out equally, so you might be too far from the cabinet.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Hi. Postcode for someone that can get it is RG20 9TD and for not being able to get it is RG20 9TJ. Thanks!
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Hi. Postcode for someone that can get it is RG20 9TD and for not being able to get it is RG20 9TJ. Thanks!
Are you sure 9TD can get it? The basic BT postcode checker says NO.
On a second attempt, with the address checker, No.1 RG20 9TJ can get 70+ on Cab7 as so several more properties.
Try: http://www.dslchecker.bt.com/adsl/ADSLChecker.Addres...
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M H C
taurus excreta cerebrum vincit
Edited by MHC (Fri 06-Feb-15 13:14:26)
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Hi. Postcode for someone that can get it is RG20 9TD and for not being able to get it is RG20 9TJ. Thanks! Well postce RG20 9TJ seems to be exchange only however RG20 9TD is using cabinet 7.
Hmm BT DSL Checker says its Cabinet 7, so forget what I said 
Paul
Edited by PaulKirby (Fri 06-Feb-15 13:14:37)
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1 and 5 in Paddock End, Newbury, Berkshire, RG20 9TJ and BT Consumer site is happy to let you order from those addresses.
I think there has been some issues with the postcode in the past or it was an EO postcode that is now on cabinet 7.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thank you MrSaffron. Is there anything I can do to resolve this for the other properties in Paddock End?
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Use the link in my earlier post and not that I said numerous properties can get FTTC. All of 1 to 15 are OK, what number does it go up to?
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M H C
taurus excreta cerebrum vincit
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It goes up to number 16. The address checker says fibre is available but the telephone number check in my previous post, says it is on cabinet 7 but fibre not available??
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Your previous post seemed to refer to postcodes, not phone number?
The pure postcode checker is not reliable. You have to use either the phone number option of the address option. There are two ways to use the address checker - one is the actual address, the other is to enter just the postcode on the address checker and you get a drop-down list that you can go through one at a time checking each one.
If your phone number in that checker says you can, then you can! If it doesn't, then either you are too far from the cabinet, (do you know where it is?), or there is a database error.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 57.2/15.3Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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The phone number checker says this:
Telephone Number xxxxxxxxxxx on Exchange HIGHCLERE is served by Cabinet 7
ADSL Max Up to 8 -- 7 to 8 Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
The address checker says this:
Address x PADDOCK END, WOOLTON HILL, NEWBURY, RG20 9TJ on Exchange HIGHCLERE is served by Cabinet 7
High Low High Low
FTTC Range A (Clean) 77.6 57.9 20 18.9 -- Available
FTTC Range B (Impacted) 70 41.3 20 12.2 -- Available
ADSL Max Up to 5.5 -- 4.5 to 8 Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Is there a way to rectify this?
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Presuming that the telephone number is a WLR number, and has not just recently been subject to a house move then its email me [email protected] and will pester someone to poke a database or two.
Need telephone number and address affected of course.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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So the address option thinks you are close, but the two sets of ADSL Max estimates very different. Errrm - how long has the phone line/number been installed? That can take a few days to update if it is new. (It gives the data for the previous premises it was used at).
Unfortunately, if that's the case it would be the address checker that is right  .
Re getting anomalies fixed, there are several people here better able to advise than I. I expect some will be along today or tomorrow.
Edit - I see Andrew posted while I was messing about typing  .
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 57.2/15.3Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
Edited by RobertoS (Fri 06-Feb-15 17:42:57)
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Thank you MrSaffron! I have sent you an email.
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