Master Socket

Hi

Ok bit of a weird one this, had a few drops in speed recently so decided to plug the router directly into the master socket to see if there were any problems with the internal wiring, plugged in no internet on the computer but wireless was working, tried other cat cables just in case the one I tested with was a dud, no connection to the broadband, but wireless working plugged it back into our wall socket and the internet worked, any ideas why this would happen ?

BB

How sure you are you that you are connected to your own wireless network? When you say wireless worked - you do mean you had Internet access to websites. not just a message saying connected.

If the only thing physically moved was the RJ11 (Internet lead) on the modem then should have no effect on the Ethernet side of things.

Hi Andrew

The wireless was tested on the mobiles and we did look at some web pages to check also showed wireless was connected on the router lights. Router was moved and a longer cat cable was used (tested on 3 different cat cables)

BB

PS computer was not showing bb connection at all

And those exact same cables work when the router is in its normal position?

Hi

Not the same cables as when router in normal position connected to the phone socket, as that has a shorter cat cable that came with the router.

BB

So you need to check if the cables work when the router is in its normal place then, i.e. on the LAN connection from the PC to the LAN socket on the router.

Hi Andrew

Thank You, will try later when grandchildren are in be heheh. Will update after trying.

BB

Hi Andrew

Cat cable is working when in my normal place, really puzzled now only thing I can think of is that the test socket is not working ?

BB

PS just checked phone directly into the master socket and that does not work either

Edited by blueboy (Thu 07-Jan-16 23:32:26)

Perhaps you could plug a telephone into the test socket and see if that works. Is it possible that there is another master socket somewhere else?

Hi

Its the box where the phone line enters the house so fairly sure that's the master socket, plus I already tried the phone see above, thanks for the input though.

BB

In reply to a post by MrSaffron:

So you need to check if the cables work when the router is in its normal place then, i.e. on the LAN connection from the PC to the LAN socket on the router.

Hi Andrew

Cat cable is working when in my normal place, really puzzled now only thing I can think of is that the test socket is not working ?

BB

PS just checked phone directly into the master socket and that does not work either

This 'Master Socket' not connected??

Sounds to me like this is not actually your master socket. It will be another line, which was installed at some point in time.

Hi

Thnks for the reply. But that is the master socket as the line from it runs along the skirting to the socket where we plug the phone in.

BB

Do you think you could upload pictures of the two sockets to somewhere please, and post a link ?

Your extension should be plugging into the extension socket itself by virtue of being wired onto the back of the removable faceplate. From what we know so far it is pointing at this master socket not actually being a master socket but possibly bypassed at some point in the past

Thank you Andrew and RobertoS for the replies I think its what has been mentioned before by mikejp and ukhardy07 caffn8me and mentioned again by Andrew, I think that the original box that was the master socket was bypassed later on (pointed out by the wife that when the bt engineer moved the socket asked at the time if we use the original socket and when she said no, it was bypassed) for the one we connect to now. Thanks for the input everyone truly appreciated.

BB

PS would that still be our wiring to control or would it be BT's

Edited by blueboy (Sat 09-Jan-16 21:33:40)

The socket that is working will now be the master, so if following the rules to the letter than up to an Openreach engineer to revert master back to original location if that is what is wanted

Hi Andrew

The wire from the original master socket that goes along the skirting to the box we use now has frayed (grandchildren climbing onto the bay window sill) has bare wire showing and was thinking of getting that fixed as I think, it may be affecting the fttc.

BB