In reply to a post by MrSaffron:

So you need to check if the cables work when the router is in its normal place then, i.e. on the LAN connection from the PC to the LAN socket on the router.

Hi Andrew

Cat cable is working when in my normal place, really puzzled now only thing I can think of is that the test socket is not working ?

BB

PS just checked phone directly into the master socket and that does not work either

This 'Master Socket' not connected??

Sounds to me like this is not actually your master socket. It will be another line, which was installed at some point in time.

Hi

Thnks for the reply. But that is the master socket as the line from it runs along the skirting to the socket where we plug the phone in.

BB

Do you think you could upload pictures of the two sockets to somewhere please, and post a link ?

Your extension should be plugging into the extension socket itself by virtue of being wired onto the back of the removable faceplate. From what we know so far it is pointing at this master socket not actually being a master socket but possibly bypassed at some point in the past

Thank you Andrew and RobertoS for the replies I think its what has been mentioned before by mikejp and ukhardy07 caffn8me and mentioned again by Andrew, I think that the original box that was the master socket was bypassed later on (pointed out by the wife that when the bt engineer moved the socket asked at the time if we use the original socket and when she said no, it was bypassed) for the one we connect to now. Thanks for the input everyone truly appreciated.

BB

PS would that still be our wiring to control or would it be BT's

Edited by blueboy (Sat 09-Jan-16 21:33:40)

The socket that is working will now be the master, so if following the rules to the letter than up to an Openreach engineer to revert master back to original location if that is what is wanted

Hi Andrew

The wire from the original master socket that goes along the skirting to the box we use now has frayed (grandchildren climbing onto the bay window sill) has bare wire showing and was thinking of getting that fixed as I think, it may be affecting the fttc.

BB