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Photo of cable
Placed an order with Plusnet yesterday to get on their FTTP trail but when I went to plug in my router last night I discovered that the fibre cable appears to be damaged (the sheath just fell off when I plugged in next to it).
Any ideas how bad this is? New cable needed internally?
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You'll need to speak to Plusnet who will need to raange for an engineer visit. I suspect a new piece of optical cable will need to be spliced.
I don't think a regular engineer visit will suffice, as only a select few engineers have the skills and tools to splice so make it very clear that the optical cable is damaged.
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Agree you will probably need a new bit of cable spliced in from the CSP for which the engineer will need access to the property like they did for the original second visit when the FTTP was installed. It will be interesting to see whether they charge you or not.
Edited by Jax2 (Thu 31-Mar-16 11:43:46)
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Charge me!? Either the person who installed the ONT or someone working on site when the house was being completed clearly damaged the cable. I should be able to plug something in next to it without the thing falling apart!
The light on the ONT has always been red on LOS since the install, so I'm not paying for them to fix something that has never worked in the first place!
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Is that paint on the shroud? It may be, as you suggest, someone doing the house completion caused it ... and is there paint missing just above the skirting board?
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M H C
taurus excreta cerebrum vincit
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There's paint on the cable, but it's just dust on the skirting board from when the ONT when was mounted.
The cable was a loose spool in the cupboard under my stairs when I moved in, but during the install the seal the builder had put across the hole for the cable was removed and the excess slack was pulled up so that the cable could be fixed in place with cable pins along the skirting and up the wall.
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Well it was just the thought that Openreach might well say that the damage is nothing to do with them so they may want to charge. Your dispute would then be with the builder to get the money back or get them to pay the charge in the first place.
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Yep, as the others have said, you'll need a visit from an FTTP Openreach engineer, they will replace the fibre lead in (the bit thats broken) and then resplice the new lead in the customer splice point. It's a pretty simple job.
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the engineer will need access to the property like they did for the original second visit when the FTTP was installed.
There are quite a few new build sites popping up where it's all in situ when the homes are sold, you just ring and order service .....
so there may never have been a '2nd visit'.
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I did not know that.
However if it is like mine the optical "plug end" that connects into the GPON is quite a bit bigger than the hole that was drilled through my wall I do not see how it can be done then connected and checked without access to the property for the repair?
Edited by Jax2 (Thu 31-Mar-16 20:26:51)
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I think maybe I haven't made myself clear.
To repair the problem to your service access to the ONTE WILL required.
The engineer puts the pre made end in to the ONTE, then runs the ruggedised lead in cable to where the CSP (customer splice point) is installed. He then strips it back to expose the fibre and splices on to the feed fibre.
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My install SHOULD have been done before I moved in, but in the end was actually done about 3 weeks afterwards, over about 3 days, and then a week later the work in the street was finished (Openreach said Barratt hadn't done something, Barratt said it was all Openreach).
I managed to get someone out yesterday so I now have a nice new end on the cable (and an additional box on the wall that wasn't there before?!) with a green light on the ONT, and as my Plusnet order activated over night I had a connection this morning! 
So far there's been no mention of charging me, and I'm not sure how they would as I arranged it with Openreach and not via my ISP... Fingers crossed it's all covered by the developer. 
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Well I'm happy you have it sorted.
The 'additional box', was it like the one on the right of the ONTE in this photo ? If so, thats the BBU (battery back up) which will provide power to the ONTE for a couple of hours if there is a power cut.
It does sound like you have had a tortuous path to get to your FTTP service.
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The battery back up has been next to the ONT from the first hardware install, so I don't think it's to do with that.
The new box covers the hole in the internal wall that the optical cable runs through. The first installer had just left the cable going into the hole with no cover (not really an issue, the unit is in the cupboard under my stairs). I guess I maybe have an extra splice there now and it's contained in the box?
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Any chance of a photo of said box ?
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I'll get one when I'm back home this evening.
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Cheers.
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Later than promised, but this is the final configuration. Top box is the one that was fitted at the cable repair rather than the initial install.
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looks like an internal CSP?
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Charge me!? Either the person who installed the ONT or someone working on site when the house was being completed clearly damaged the cable. I should be able to plug something in next to it without the thing falling apart!
The light on the ONT has always been red on LOS since the install, so I'm not paying for them to fix something that has never worked in the first place!
I'm pretty sure you'll get charged for it. Damage to the Openreach network inside the property is nearly always chargeable.
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looks like an internal CSP?
Indeed it does
https://www.dropbox.com/s/imm12scbo6c4i1m/2015-10-21...
https://www.dropbox.com/s/w633urrrttan4sg/2016-02-19...
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Bt Standard broadband 02-12-15-Still waiting for FTTP since 09-06-2015
Line Rental/Calls BT from 06/07/15
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Yep, as the others have said, that's a CSP that appears to have been fitted to allow a graft of a new end to the feed cable. Within this enclosure is housed the splice connecting the two.
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