I think maybe I haven't made myself clear.

To repair the problem to your service access to the ONTE WILL required.

The engineer puts the pre made end in to the ONTE, then runs the ruggedised lead in cable to where the CSP (customer splice point) is installed. He then strips it back to expose the fibre and splices on to the feed fibre.

My install SHOULD have been done before I moved in, but in the end was actually done about 3 weeks afterwards, over about 3 days, and then a week later the work in the street was finished (Openreach said Barratt hadn't done something, Barratt said it was all Openreach).

I managed to get someone out yesterday so I now have a nice new end on the cable (and an additional box on the wall that wasn't there before?!) with a green light on the ONT, and as my Plusnet order activated over night I had a connection this morning!

So far there's been no mention of charging me, and I'm not sure how they would as I arranged it with Openreach and not via my ISP... Fingers crossed it's all covered by the developer.

Well I'm happy you have it sorted.

The 'additional box', was it like the one on the right of the ONTE in this photo ? If so, thats the BBU (battery back up) which will provide power to the ONTE for a couple of hours if there is a power cut.

It does sound like you have had a tortuous path to get to your FTTP service.

The battery back up has been next to the ONT from the first hardware install, so I don't think it's to do with that.

The new box covers the hole in the internal wall that the optical cable runs through. The first installer had just left the cable going into the hole with no cover (not really an issue, the unit is in the cupboard under my stairs). I guess I maybe have an extra splice there now and it's contained in the box?

Any chance of a photo of said box ?

I'll get one when I'm back home this evening.

Cheers.

Later than promised, but this is the final configuration. Top box is the one that was fitted at the cable repair rather than the initial install.

looks like an internal CSP?

In reply to a post by libf:

Charge me!? Either the person who installed the ONT or someone working on site when the house was being completed clearly damaged the cable. I should be able to plug something in next to it without the thing falling apart!

The light on the ONT has always been red on LOS since the install, so I'm not paying for them to fix something that has never worked in the first place!

I'm pretty sure you'll get charged for it. Damage to the Openreach network inside the property is nearly always chargeable.