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Had FTTC for a couple of years. Last few weeks I have seen the speeds drop from a pretty rock solid 34mbps down and 5mbps up to about 21mbps down and 230kbps up!
See my last 3 days stats....
11/06/2016 10.06
5. DSL uptime: 0 days, 03:44:55
6. Data rate: 5121 / 22400
7. Maximum data rate: 5054 / 35024
8. Noise margin: 6.0 / 8.6
9. Line attenuation: 24.7 / 26.2
10. Signal attenuation: 24.6 / 23.6
11. Data sent/received: 79.2 MB / 1.4 GB
12/06/16 08.35
Actual 21.88/550 Down/up
5. DSL uptime: 0 days, 02:13:07
6. Data rate: 550 / 22400
7. Maximum data rate: 555 / 34635
8. Noise margin: 10.0 / 8.9
9. Line attenuation: 52.3 / 26.5
10. Signal attenuation: 52.3 / 23.9
11. Data sent/received: 134.3 MB / 1.8 GB
12/06/16 18.01pm
5. DSL uptime: 0 days, 08:13:12
6. Data rate: 231 / 22400
7. Maximum data rate: 236 / 33610
8. Noise margin: 21.0 / 8.2
9. Line attenuation: 5.6 / 26.7
10. Signal attenuation: 5.6 / 25.4
11. Data sent/received: 227.5 MB / 1.9 GB
Spoke to BT last week and they said I need a new Home Hub, and they will send me one. Can it be the Hub or is it likely to be someting else?
Many thanks for help/advice.
John
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Are you connected to an extension or the master socket?
Can you locate the master socket, remove the faceplate and connect to the test socket using a filter? If so, repost the connection stats from the test socket?
Have you tried a quiet line test?
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The down sync has remained at 22400 on all of those stats. The up sync is a problem and the up attenuation has also varied enormously.
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Look at the attenuation figures. Insane. Also the noise margin ones are all over the place.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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Yes, it could be the Home Hub - I'd try a factory reset.
Edited by deleted (Sun 12-Jun-16 20:57:02)
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Am plugged into master socket.
I will try plugging into test socket using a filter. Will repost tomorrow.
Tried Quiet L:ine for 5 minutes. Noise on two occasions lasting about 15 seconds each.
How do I perform a factory reset and will it reconnect easily afterwards?
Many thanks.
John
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If you have noise on the line you need to raise a fault to 151. However, please do the quiet line test again from the test socket to rule out your internal wiring/faceplate.
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A factory reset is done with a pin in the little hole in the back of the HH5 for 20 seconds until the lights change colour. If you've made any config changes you can back them up before the reset and restore them afterwards. It should just reconnect.
http://bt.custhelp.com/app/answers/detail/a_id/11386...
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Plugged into test socket this morning. These are the figures...........
5. DSL uptime: 0 days, 00:06:13
6. Data rate: 3614 / 19997
7. Maximum data rate: 3656 / 35353
8. Noise margin: 11.0 / 9.3
9. Line attenuation: 24.7 / 26.1
10. Signal attenuation: 24.7 / 23.5
Actual rate is showing....Line state: Connected
Connection time: 0 days, 00:11:14
Downstream: 19.53 Mbps
Upstream: 3.529 Mbps
Shall I try a reset of the HH, contact BT again?
Any advice gratefully received.
John
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Should have said to last post Quiet Line test seemed very quiet.
John
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