Sky Fibre Pro

Hi

I've recently connected to Sky Fibre Unlimited on their 40/10 standard package.

My connection speed on the above was 38 down and 9 up pretty consistently.

Having just discovered they actually do a Pro package which offers 79/20 - I signed up for this last night. For some strange reason they don't actively advertise this - you have to phone up for it. The first time I phoned I was told I didn't need it and that having a static IP would be a bad thing - although they didn't know why it was a bad thing!. I was also told there was an additional £50 activation fee as another Openreach Engineer had to attend the cabinet. I tried to argue that surely the cabinet is just a patch panel - and seeing as I am already patched into Fibre - presumably its just a software profile or something that needs altering.

Anyway, I phoned again later yesterday and was told by another operator there was no additional activation fee. The order was put through.

This morning on a speed test I got 75 download and 18.5 upload. I tried a little later and now I am only getting 38 download (same as the 40/10) and 18.5 upload

My stats are

Downstream Connection: 79987
Line Attenuation 16.7 dB
Noise Margin: 10.3 dB

Are those stats bad - meaning I should stick to the 40/10 package? Perhaps the test I did this morning that returned a 75 download was just a freak!

Cheers
Al

In reply to a post by upnorthal:

This morning on a speed test I got 75 download and 18.5 upload. I tried a little later and now I am only getting 38 download (same as the 40/10) and 18.5 upload

My stats are

Downstream Connection: 79987
Line Attenuation 16.7 dB
Noise Margin: 10.3 dB

Are those stats bad - meaning I should stick to the 40/10 package? Perhaps the test I did this morning that returned a 75 download was just a freak!

No, you should get full speed. I have similar stats to you and get full 80/20 speed.

How are you testing the speed?

Hi

I was running tests on speedtest.net

Is there something better I should use?

I was quite shocked at the fair high connection speed. I assumed I had a long cable rUn from the cabinet. It's all underground plus I'm probably one of the initial connections in our village. (I was stalking the status on the cabinet daily)

What about using Thinkbroadband test?

There should be no fee to move between profiles, and indeed no engineer needed its software based. Not sure why they would charge you.

In reply to a post by BuckleZ:

There should be no fee to move between profiles, and indeed no engineer needed its software based. Not sure why they would charge you.

I genuinely got the impression they didn't want me to upgrade. As if she was trying to give me a canned response. No idea why that would be. Perhaps I took it the wrong way at least I'm on the product now.

http://www.speedtest.net/result/5410670004.png

Edited by deleted (Fri 17-Jun-16 09:40:07)

Sky are weird, did the same with me tried telling me I didn't need it, you would think they would want more money.

The Fibre Pro service is excellent and in my opinion well worth the premium. I connect at:

Downstream Upstream
79999 kbps 19999 kbps

Never had any slow down whatsoever, love having a static IP and the dedicated support is superb.

It is mainly because they cannot offer fancy deals on sky fibre pro... At least that's what I've been told.

Customers who feel they're getting a good deal often stay longer.

I ordered sky fibre (was on sky adsl) then realised BT offered a faster packaged. Called sky to cancel the order and they told me about sky pro. I mentioned the free channels etc that BT offer and I got sky pro for the same price as the standard fibre package for a year. (£20 as opposed to the £30) - Top tip try it out

Strange that they say they offer a static IP, for the first few weeks i constantly changed IP, seems stable now and the line syncs at perfect speed. Must have been testing the line.

In reply to a post by RossMcG:

Strange that they say they offer a static IP, for the first few weeks i constantly changed IP, seems stable now and the line syncs at perfect speed. Must have been testing the line.

They DO offer a static ip address on Fibre Pro, but turning it on/off is under customer control via a page on My Sky (>Settings>Sky Broadband Pro). Note that apparently the static ip address service is not yet available at every exchange where Sky has a presence.

In reply to a post by speedyrite:

In reply to a post by RossMcG:

Strange that they say they offer a static IP, for the first few weeks i constantly changed IP, seems stable now and the line syncs at perfect speed. Must have been testing the line.

They DO offer a static ip address on Fibre Pro, but turning it on/off is under customer control via a page on My Sky (>Settings>Sky Broadband Pro). Note that apparently the static ip address service is not yet available at every exchange where Sky has a presence.

Ahhh ! Cheers for that ill check it out

yeah when I signed up the guy was begging me to order 40/10 instead. Sky for whatever reason are acting like the 80/20 is a hindrance to them. But this product they dont want to sell is one of the best on the consumer market.

yeah if you a tv customer they will discount phone and BB heavily. There is people paying £11 sky rental at sky and getting pro for same price as standard fibre, however they spending a fair amount on tv.

I dont have a tv package, the best I expect is when my contract runs out in december, I can probably get my price matched to the 40/10 package whilst keeping pro.

In reply to a post by Chrysalis:

yeah if you a tv customer they will discount phone and BB heavily. There is people paying £11 sky rental at sky and getting pro for same price as standard fibre, however they spending a fair amount on tv.

That was probably a discount for new customers. They only discount their ADSL2+ products if you have TV as well.

In reply to a post by Chrysalis:

yeah when I signed up the guy was begging me to order 40/10 instead. Sky for whatever reason are acting like the 80/20 is a hindrance to them. But this product they dont want to sell is one of the best on the consumer market.

I wonder if they are concerned about their network becoming too congested? It just seems mad that they aren't promoting this a little harder. On their main Fibre page, its below the eye line - I mean you have to scroll down to see it.

I get that the average consumer possibly doesn't require this - but on the other hand - the likes of BT and Virgin are quite forward with the various speed packages they offer.

I have had a quick lurk around the Sky Pro Support forum. The guys on there actually seemed pretty switched on. Are some of them ex O2 support employees maybe?



I've ran the test again and I'm downloading 75 MB with 18.5 MB uploads. I assume I must be around 500 meters or so from the cabinet based on this chart (http://www.increasebroadbandspeed.co.uk/2013/chart-bt-fttc-vdsl2-speed-against-distance)


Think broadband tested is showing 74.8 download and 18.5 upload - so I'm happy with what I am paying for )

Edited by deleted (Fri 17-Jun-16 17:36:21)

I was always under the impression that they aren't convinced their network could handle a lot of users on Pro, so they don't advertise it.

Historically they have had problems with backhaul capacity at some exchanges but they were the first ISP to launch a 100GB fibre network in the UK back in 2012 when they upgraded their core trunk network.

I don't really see any problem if they don't want to actively promote the faster product.