Moving Home - FTTP

I am currently in the process of moving home, back when I first made an offer for the house, BT advised I can get FTTP at up to 330mb/s (Ashford LWASH exchange)

Move forward to now and BT's checker now says "We are exploring solutions" for our house, but the next door neighbours (who are on the same pole) says they can get FTTP.

This is rather frustrating as we are now in the closing stages and I want to place my fibre order made as soon as we have a move in date, but BT now says this is unavailable.

The only thing I can think of is that the existing residents have just cancelled the BT line - would this cause the checker to say that Fibre isnt available? Or does this mean they dont have the capacity?

Is there a way I can find out what has happened?

Many thanks

Andy

Have you spoken to the seller.. worth asking direct.

Not spoke to the sellers as annoyingly I do not have direct contact with them - only through solicitors.

Is there any way in which I can find out through BT?

It could be that the "Cease" the sellers ordered has not yet completed, even though the service has been stopped by the retailer, so is still showing on the Openreach orders for the line. That automatically prevents any new orders being placed.

What does the Address option say for the premises? Don't use the Postcode option.

I say its possibly one of the following:
1: Capacity, i.e. all fibres are used up on the DP / Manifold.
2: Your phone line is on a different PCP cabinet than your neighbour(s) it does happen.
3: BT decided on not completing the FTTP rollout down your road.
4: Some other reason.

Well reasons 2 and 3 happened to us, where our FTTP hardware was live due to a home already had FTTP.

After a total of 5 years or me moaning at them along with 2 of those years by my local MP along with proof the hardware was live and that there was no reason why we shouldn't be able to order FTTP, it then took an email from me to the CEO of BT Group and the Chairman's Office at BT for it to go live the end of last year.

So you need to contact BT about it and also your local MP to get the ball rolling.

Basically the way I see it, if there is already somebody on your phone pole that has FTTP and that there is still spare fibres left, you should be able to order FTTP even if your phone lines are on a different PCP cabinets.

The fibres will be coming from the same splitter anyhow and you would be using the same DP and possibly same manifold, so it just doesn't make financial sense not being able to order FTTP when there are spare fibres.

Paul

Ok, that makes sense, will give it a few days and see if anything changes whilst they update the order,

I have been using the Address option, which is how I knew that no. 8 still had FTTP available. It just says that 11mb ADSL is available at the moment.

In reply to a post by Rushmere2012:

Ok, that makes sense, will give it a few days and see if anything changes whilst they update the order,

I have been using the Address option, which is how I knew that no. 8 still had FTTP available. It just says that 11mb ADSL is available at the moment.

Does it say you two are on the same cabinet?

Paul

Hi Paul,

The BT address checker says that both the house I am buying and the neighbours is serviced by the same cabinet.

Hopefully it isnt all of the fibres being used up on the manifold - is there a way in which I can confirm this? (i.e. who would I need to contact?)

If there is capacity, I am just hoping it is purely because the existing residents are in the process of cancelling, as like I said, it did say FTTP was available 2 weeks ago.

Many thanks

I hink that's exactly what it is.

If the previous owner has FTTP then there'll be a fibre for you. I don't think it's like FTTC where they got and remove he fibre from the manifold or the splitter once someone cancels service.

In reply to a post by Rushmere2012:

Hi Paul,

The BT address checker says that both the house I am buying and the neighbours is serviced by the same cabinet.

Hopefully it isnt all of the fibres being used up on the manifold - is there a way in which I can confirm this? (i.e. who would I need to contact?)

If there is capacity, I am just hoping it is purely because the existing residents are in the process of cancelling, as like I said, it did say FTTP was available 2 weeks ago.

Many thanks

Do a check for all homes on that phone pole, you might need to use Google Maps to see what homes are on it.
If there are about 12 or so homes on you pole that can get FTTP then you will have to wait for BT to add another manifold and duct to it.

At the start it will say its available to everyone on the pole until they order it then they get allocated a fibre from the dp, so maybe all 12 are used up.

Even when the last owner cancels their FTTP I think it still remains allocated to that address, but I might be wrong.

So I am thinking the last owner didn't have FTTP, but was able to order it and now there is no available fibres left.

Paul

In reply to a post by lee111s:

If the previous owner has FTTP then there'll be a fibre for you. I don't think it's like FTTC where they got and remove he fibre from the manifold or the splitter once someone cancels service.

I agree, but BT could just send out a FTTH Engineer to remove that fibre from the DP and install a new home to that now available fibre in the DP.

In most cases I cannot see that happening due to the costs of the engineers that originally installed that fibre, so it would make sense to either say its not available and wait for it to be upgraded with another manifold for a further 12 homes.

If there are enough homes on that phone pole that are unable to get FTTP that also want it, then the OP needs to get them to pester their ISP or fill in the form >> here << and for section 8 select "Why is there a delay in providing my fibre broadband?" it has to be that option or else you will get fobbed off with excuses.

It can take anything up to 10 working days for a reply back from BT Openreach.

Paul

Did you get this resolved. I am having a similar issue where all houses in the same postcode connect to the same cabinet which is FTTP enabled but only my house cannot get FTTP. Looking for any pointers on how to get FTTP installed.

Still haven't got any further, the only response I got out of BT is the usual "it is part of our nationwide rollout of fibre"

Have since been talking with our neighbours, and next door (no 8 who can order FTTP) had the service installed a couple of months ago, but they didn't agree with how it was installed so asked for BT to remove their equipment.

Since then, the fibre cable has been disconnected from their house and is currently coiled up and taped to the telephone pole - could this be the reason as to why I am unable to order? Is there any way in which I could ask BT if they could disconnect, thereby freeing up a node for me to then arrange to be installed at my premises?

If you can email me [email protected] will the look at what checkers say for the address (if you have phone over a copper line that number too), and pester the right bit of Openreach to see what can be done.

Thanks for your reply. The issue I am having is no capacity at the exchange and they have no idea when extra capacity will added. This is bad news as there is a go ahead for 1500+ house development next to us and should be ready in 2 or so years. I keep checking the availability online though in hope!

I find it unlikely that the issues is exchange capacity.

More likely DP, or splitter node capacity.

Further to my prior message, BT have been out today and the coiled up cable has now gone, but instead some more equipment has been installed about halfway up the telegraph pole:

https://ibb.co/mLBO1Q

What could this be? It looks like one of the wires leads to the multiport, but that was already there:

https://ibb.co/fVHwMQ

(apologies for the quality, it is getting dark now and have enhanced them on my PC as much as possible - will try to get some better ones another day without the neighbours wondering what I am up to!)

Thanks

In reply to a post by Rushmere2012:

Further to my prior message, BT have been out today and the coiled up cable has now gone, but instead some more equipment has been installed about halfway up the telegraph pole:

https://ibb.co/mLBO1Q

What could this be?

I would be interested to see any other high resolution images of that hardware, for it looks as if there is the "Laser" warning symbol near to its top.

Top picture looks like a Corning multipoint for connecterised fibre.

Second picture looks like some kind of node or splitter for the fibre. Seen some of these on poles but not sure what the difference is between this black cased object and the green pole mounted splitters.

At a guess, the first picture shows a DP node and the second the connecterised 'dp' node.

http://blog.thinkbroadband.com/2015/09/g-fast-and-fo...

The top one is the connectorised corning manifold, and the black blob down pole likely to be a fibre splitter, there was a new slightly smaller version about to start use when I was in Swindon last year, but was a broke one bouncing around a boot so did not take a picture.

With the connector system the fibres are smaller since no fat blown tube needed