BT Infinity 2 help

Afternoon gents,

Had infinity 2 installed on the 14th and synced at 78/20 but has been constantly up and down resyncs sometimes 10 times a day but strangely over night it seems to be always fine. Last night in peak times could barely get 25 download Now i understand i am in the supposed 10 day peroid,
The engineer assured me that the line was 'perfect'. Now resynced today at 48/20 my minimum guaranteed should be 55. I'm using the smart hub here is a snapshot of my stats.

https://gyazo.com/a9e379c9926f5274afb8075c17043a1e


the Noise margin before this resync was 23.9 / 6.3 so it seems to have changed drastically does this indicate anything?

Welcome to the TBB forum!

Hmm, is noise present on your line? Dial 17070 and select option 2, the line should be quiet. It has always been the case that BT Hub's tend to reboot several times a week. The only change to the SNR margin I can see is on the upstream side, this is likely to have dropped due to crosstalk, nothing to be concerned about just annoying as it can affect line rate.

Please could you post the results from http://www.dslchecker.bt.com and use the telephone checker as this gives the most accurate result.

Hope this helps.

Edited by deleted (Sat 18-Mar-17 18:07:47)

No noise is present. The engineer couldn't get the connection on to begin with on install and had to ring to ask for a fibre port change at the cabinet?

the BT speedtest is what ive been using and as currently its running fine for the IP profile it has been set. 48/20

I understand reboots happen but surely 12+ on a daily basis is not right? always seems to happen from 12noon-10pm at night aswell...

I'll monitor speeds later in the evening.

Are you able to post router logs showing the disconnections?

https://gyazo.com/a6459d31df4664585f048aa2339cdfeb

https://gyazo.com/1df61060c4dd114d2364d02c5e22da81

Ouch, something has changed! Is the router connected to the master or an extension socket? It may be worth purchasing a 3rd party router that has a Broadcom chipset with access to line stats.

Edited by deleted (Sat 18-Mar-17 18:08:45)

Plugged straight into master socket phone line not used. only one point where it comes straight into building from the pole.

I'm not willing to go and purchase another modem/router to correct a BT issue to be honest. Will wait to see what lies I hear from the engineer when he turns up on tuesday gonna be interesting.

I find it amazing that BT Support seem to deem it acceptable to provide a connection which drops on average 6 times per day over a 5 day period.

https://gyazo.com/57dbcb57f922d448b9ecea54c8382847

Resynced.....

Hmm, it's back to where it should be. I am slightly concerned that if the engineer turns up with the Hub connected at that speed then you could receive a hefty call out charge.

Edited by deleted (Sat 18-Mar-17 18:54:11)

https://gyazo.com/ded66638840121726626b4d663785c12

Just dropped again. lowered the downstreeam slightly with the levels exactly the same?

What on earth is going on..