BT Infinity 2 suddenly stopped

I've had BT Infinity 2 FTTC for over a week now. Up until today it has been rock-solid 74 down/19 up with no disconnections. Today though around midday my connection just stopped and the BT SmartHub light now just glows green.

The event log says the following repeatedly:

00:01:42, 01 Jan.
PPPoE connection could not be established. Login failed but there was no detailed information delivered by the radius server.
00:01:41, 01 Jan.
ppp:PPP: CHAP_FAILURE
00:01:41, 01 Jan.
ppp:PPP: CHAP_RESPONSE
00:01:41, 01 Jan.
ppp:PPP: LCP_GOOD_ACK
00:01:40, 01 Jan.
ppp:PPP: LCP_REQUEST

I've tried switching to my Netgear D7000 router and that detects a PPoE connection but refuses to login.

BT say they think it's a faulty Smarthub router and are sending me a new one but I doubt this will help as the Netgear couldn't connect either.

Anyone had any similar experiences or ideas?

Thanks.

What you say suggests a duff hub to me too. Have you tried a pin in the hard reset hole on the back ?

Yes I've tried a hard-reset with a pin but it makes no difference. I've read on other forums that the static green light/no connection is a common problem on the BT SmartHub so I'm hoping the new one they're sending me will fix it. My only concern is that I still can't connect using my Netgear D7000 which would suggest it may not be a hardware fault my end.

As the Netgear D7000 worked before on your connection?

If it as and the connection is still not working I'm curious to know why Zarjaz thinks its a faulty hub when the homehub was taken out of the equation and the connection still didnt work?

My only concern is that I still can't connect using my Netgear D7000 which would suggest it may not be a hardware fault my end.

Did this router previously work on an/your BT Retail FTTC service ?

As the Netgear D7000 worked before on your connection?

If it as and the connection is still not working I'm curious to know why Zarjaz thinks its a faulty hub when the homehub was taken out of the equation and the connection still didnt work?

Sorry Bowden, asked the same question of the OP prior to reading your post.

As to why, have seen a few 'odd' green light issues with Smart Hubs is why.

I haven't tried the D7000 with my new FTTC connection before as I've had no need to, so that means I can't completely rule out a fault with the BT hub yet.

The strange thing is, that despite using exactly the same login details as the Bt Hub (i.e. [email protected], no password, VLAN 101) the D7000 refuses to login, even though many users use it with FTTC without a problem. It correctly detects the BT PPoE connection but says my username/password is incorrect - which is what the BT Hub also seems to be saying based on the error log.

It is almost as if BT are suddenly rejecting my login details, which sounds crazy.

Just to confirm, the BT hub stopped working after 1 week of solid connection. I have not changed anything or even touched it until this fault.

I noticed some people have to put in a password when using a third party router.

Some people with that netgear type BT as the password. I'm using an asus router and i typed notset

So try entering anything for the password and see if that works?

In reply to a post by bowdon:

I noticed some people have to put in a password when using a third party router.

Some people with that netgear type BT as the password. I'm using an asus router and i typed notset

So try entering anything for the password and see if that works?

As I recall the BT login password isn't used, but where some routers require a password to be set, some people used to enter "password" as the password.

Paul

Agreed, some devices won't authenticate without an entry in the password field.

Perhaps when they plugged in the wires it was a contractor who did it and they didn't label the cable. Then another contractor unplugged your cable and used it for someone else's connection. Happened twice to me before, all those clueless contractors should be fired for being so stupid.

I have an update on this issue.

I came home from work today after leaving the router on in it's 'stuck on orange-light' mode and hey presto, the blue light was back on on the "faulty" (according to BT) Smart Hub. Connection speed as good as ever.

They still sent me a new hub today so I have swapped them over just to be safe.

Out of interest I then plugged in the D7000 which also connected straightaway. (username only, no password). So this would suggest a fault at BT's end, methinks..

Out of interest I then plugged in the D7000 which also connected straightaway. (username only, no password). So this would suggest a fault at BT's end, methinks..

Sounds likely. Glad it's sorted now.

In reply to a post by Saltank:

Perhaps when they plugged in the wires it was a contractor who did it and they didn't label the cable. Then another contractor unplugged your cable and used it for someone else's connection.

Seems my next door neighbour got his BT Infinity service connected yesterday. Hmmmm...

Makes you wonder if an Openreach engineer spotted the mistake.