Line Cease

I've been with Origin BB for two years since I moved here, was with Virgin for 10 years or so before but can't get VM here. Anyway I've been not overly impressed with Origin�s service recently & now they want me to renew with an 18 month contract which I�m unwilling to do so going to move to another provider.

After looking around (so far) it's either Zen who I used many years ago or maybe UNO or Pulse 8 after reading on here. My problem is both Zen & UNO (on website) have told me there is a 'cease' on my line.

My contract with Origin is not up to 06 November (up to date with billing) & they are more than happy to renew & say there is absolutely no cease on my line. Zen told me cease� is on 25 September. Any ideas why there is a cease on my line & how do I convince Origin there is? IMHO Origin telling me there is no �cease� does not surprise me as their admin could not organise the proverbial drinking party. Any help appreciated as I can't do anything it seems with a 'cease' on my line.

Edit: I'm on FTTC - Line rental was paid in advance to Origin last year.

Edited by deleted (Sat 16-Sep-17 23:23:08)

Ceases can sometimes appear when providers are just moving people around between various wholesale providers...so that is a possibility

A possibility is that if you've told them you are not going to renew they have started the shutdown procedure on the contract and that involved placing a cease, hence why the migration system avoids this by you just contacting the gaining provider and first old provider knows is when they get a migration notice warning and inform you so you can object and thus help to avoid issues around slamming.

Edited by MrSaffron (Sun 17-Sep-17 12:20:48)

OK, thanks for that, Origin actually think I will probably renew aand have a email from them with the info for the next 18 months. The cease it seems is over a month before my contract ends with Origin so not sure why they picked September 25. I'll give Origin a ring & see what they say. As you say I don't want to cese anyway I will want to migrate. I'l see what happens.

Edited by deleted (Sun 17-Sep-17 10:39:20)

In reply to a post by MrSaffron:

....

A possibility is that if you've told them you are not going to renew they have started the shutdown procedure on the contract and that involved placing a cease, hence why the migration system avoids this by you just contacting the gaining provider and first old provider knows is when they get a migration notice warning and inform you so you can consent.

I don't like that wording Andrew . The losing provider cannot ask for consent to the move away, only state any costs of leaving. Those costs can of course be disputed.

To clarify for the OP, even if you decide not to leave it is the gaining provider you notify of of the change of mind. Normally it is only if the gaining provider refuses to cancel the order that the losing provider can block the move. The exception being when you never placed a migration order in the first place. Your current one can also block that.

The nasty in your situation is that if that is a real Cease order on the line, not a transient one as Andrew suggests it msy be, then your chosen new ISP won't be able to place an order. You would need to get that Cease order cancelled.

The usual cause of this happening is unguarded use of terms like "I'm cancelling with you then and going somewhere else" if you've just had a disagreement. Unscrupulous providers will say you've given notice to Cease and place that order.
_{Edit: Typo}

Edited by RobertoS (Sun 17-Sep-17 12:30:56)

And wording now?

Remind me next time to just copy and paste the Ofcom wording

I've phoned Origin up this morning & spoke to a pleasant lady who categorically denied there is any cease on the line. She has emailed the person I spoke to regarding renew & with some luck I will get a reply. I the worst should come to the worst they are only based half an hour away & I will go up & discuss this face to face Personally I think they are playing silly [censored]?

A cease on the line usually shows up on the BTw DSL Checker when inputting a BTw landline number. I don't know if this works with address checks, or if it works for an Origin number

In reply to a post by j0hn83:

A cease on the line usually shows up on the BTw DSL Checker when inputting a BTw landline number. I don't know if this works with address checks, or if it works for an Origin number

Thanks - Checked that & comes up as available on everything, Rang IDNet today & pretty sure I'm going with them & they couldn't see anything but they are going to ring me back tomorrow. Great guy on tech support & phone answered in 2 mins unlike the 1.5 hours I was used to. Few pounds more but looks good. Could be the cease was a transient one so I'll see? Thanks for help!

No it appears in the text below the estimates/availability table. It doesn't affect the table at the top, just a note below that there is an active order or a cease on the line.

In reply to a post by j0hn83:

No it appears in the text below the estimates/availability table. It doesn't affect the table at the top, just a note below that there is an active order...on the line.

Yes that is correct - I had that recently whilst I was transferring my BTw line rental to another provider.

Looked again & seems fine - Thanks for your trouble ~

Screen Shot

Edited by deleted (Sun 17-Sep-17 22:47:30)

Again, you're looking in the availability/estimates table, or that's what you've screenshot.
It shows active orders/ceases in the text below the table

Doh - Sorry, thanks for patience:

'There is currently a Broadband cease pending or in progress against this line. This cease is due to complete by 25th September 2017. This will not stop you ordering Broadband from a new supplier, but it will delay the provision of the new Broadband service'

Rang Origin again this morning again who yet again say there is no cease on the line, waiting for a (urgent !!!!) call back. I think I may have upset someone?

Edited by deleted (Mon 18-Sep-17 11:08:20)

My son sent me this - Sums it up maybe?
MEME

Edited by deleted (Mon 18-Sep-17 11:06:33)

Pedants are all over the place

You can also have a provider check the Openreach database and it'll show what order(s) are present, the type, the dates and the owner.

We're more than happy to get this checked for you if you raise a query on our site or give us a quick call.

Matt

Glad that helped. Sounds like Origin are lying to you, can't see how anyone but your own ISP can place a broadband cease on the line.

I would take up Matt @ Uno's offer and call them and find out the details of the cease. I would also recommend Uno from past personal experience.

Edited by j0hn83 (Mon 18-Sep-17 14:07:43)

Could there be some confusion here when contacting Origin between a Line Cease i.e. the telephone line and a Broadband cease which is just stopping the broadband service?

There's a broadband cease on the line marked as due to complete 25th September. The OPs contract runs till 6th October and they haven't yet decided if they are leaving Origin or staying. When looking at other ISP's they are notifying him of a cease.
Origin are flat out denying there's any cease on the line, or that there ever was one. They can see what other ISP's can see. Even the OP can see it on the BTw availability checker.
I think that's extremely poor customer service on Origins part. If it's something simple like changing the OPs line from BTw backhaul to some other provider (no idea if that would show as a cease) then they should explain that to the OP.
If I were in that situation I would be concerned that I'm going to be left without service on the 25th September. I would be worried about the possibility of losing my port on the DSLAM, it may be nearing capacity.
It can cost more and takes longer to activate a new service with a new ISP than it does to migrate.
Origin need to be more transparent here and address their customers concerns rather than denying all knowledge.

In reply to a post by fredfox:

Pedants are all over the place

If you are happy for people coming for advice to be given incorrect information, it's you that has a problem. Not me.

The losing ISP does not contact the customer so the customer can consent to the migration. (... first old provider knows is when they get a migration notice warning and inform you so you can consent").

That wording means they are asking the customer to give consent to them for the migration to take place!

As for contributing anything useful to the thread, did you?

Edited by RobertoS (Mon 18-Sep-17 20:01:01)

Before it descends into ever decreasing circles

Closed