Looked again & seems fine - Thanks for your trouble ~

Screen Shot

Edited by deleted (Sun 17-Sep-17 22:47:30)

Again, you're looking in the availability/estimates table, or that's what you've screenshot.
It shows active orders/ceases in the text below the table

Doh - Sorry, thanks for patience:

'There is currently a Broadband cease pending or in progress against this line. This cease is due to complete by 25th September 2017. This will not stop you ordering Broadband from a new supplier, but it will delay the provision of the new Broadband service'

Rang Origin again this morning again who yet again say there is no cease on the line, waiting for a (urgent !!!!) call back. I think I may have upset someone?

Edited by deleted (Mon 18-Sep-17 11:08:20)

My son sent me this - Sums it up maybe?
MEME

Edited by deleted (Mon 18-Sep-17 11:06:33)

Pedants are all over the place

You can also have a provider check the Openreach database and it'll show what order(s) are present, the type, the dates and the owner.

We're more than happy to get this checked for you if you raise a query on our site or give us a quick call.

Matt

Glad that helped. Sounds like Origin are lying to you, can't see how anyone but your own ISP can place a broadband cease on the line.

I would take up Matt @ Uno's offer and call them and find out the details of the cease. I would also recommend Uno from past personal experience.

Edited by j0hn83 (Mon 18-Sep-17 14:07:43)

Could there be some confusion here when contacting Origin between a Line Cease i.e. the telephone line and a Broadband cease which is just stopping the broadband service?

There's a broadband cease on the line marked as due to complete 25th September. The OPs contract runs till 6th October and they haven't yet decided if they are leaving Origin or staying. When looking at other ISP's they are notifying him of a cease.
Origin are flat out denying there's any cease on the line, or that there ever was one. They can see what other ISP's can see. Even the OP can see it on the BTw availability checker.
I think that's extremely poor customer service on Origins part. If it's something simple like changing the OPs line from BTw backhaul to some other provider (no idea if that would show as a cease) then they should explain that to the OP.
If I were in that situation I would be concerned that I'm going to be left without service on the 25th September. I would be worried about the possibility of losing my port on the DSLAM, it may be nearing capacity.
It can cost more and takes longer to activate a new service with a new ISP than it does to migrate.
Origin need to be more transparent here and address their customers concerns rather than denying all knowledge.

In reply to a post by fredfox:

Pedants are all over the place

If you are happy for people coming for advice to be given incorrect information, it's you that has a problem. Not me.

The losing ISP does not contact the customer so the customer can consent to the migration. (... first old provider knows is when they get a migration notice warning and inform you so you can consent").

That wording means they are asking the customer to give consent to them for the migration to take place!

As for contributing anything useful to the thread, did you?

Edited by RobertoS (Mon 18-Sep-17 20:01:01)