Here we go again.

The new posh Zyxel router Plusnet sent me has now decided not to sync, stopped around 10 this morning, I switched it off, switched it back on, waited for ages, still nothing, reset, still nothing. so I reconnected up the Hauwie BTOR modem again and that connected, so now I am more or less back as I was but with the Zyxel being used over WAN.


Something have to be wrong somewhere, never had this problem before the line went belly up. So either there is a problem that BTOR can not find or BTOR is useless and have no idea what they are doing.

Edited by zyborg47 (Thu 21-Sep-17 10:56:46)

For the sake of those who use the forums search function who may have a similar problem, it's best you keep to the 1 thread for the same issue. This is the 3rd thread in a week for the exact same issue.

they will treat it as low priority as you have service. get onto plusnet and get them to tell Openreach it is service affecting fault and that you only have a connection by borrowing an Huawei modem as no others work. They key is to make Openreach aware it is service affecting.

A lift and shift to a different port in the cabinet may be the best solution, i.e. it may be a faulty port

i can only assume that was already tried and either failed or there were no available ports. just guessing based on the previous thread.

In reply to a post by witchunt:

i can only assume that was already tried and either failed or there were no available ports. just guessing based on the previous thread.

The first one that came here, she went to the cabinet and changed the port or changed something as she said there was no more to change after this

In reply to a post by witchunt:

they will treat it as low priority as you have service. get onto plusnet and get them to tell Openreach it is service affecting fault and that you only have a connection by borrowing an Huawei modem as no others work. They key is to make Openreach aware it is service affecting.

i have posted on plusnet forums, so we will see what happens, they sent me the new router due to me posting on their forums.

Thats as far as she could go . probably now being dealt with by NGA network team now. unless Plusnet have accepted its fixed which they may have done.
Best check with them if its still being dealt with by openreach as they may believe its been resolved with the router you received.

and now it is working again, Well if it goes again I will just stick the other modem on permanently and leave it.


The whole network is falling apart, time to get a company that can do a better job than BT.

The whole network is not falling apart.

You have a fault, seemingly specific to your line/port in a single card in a single cabinet, out of 50000+.

The whole network is falling apart,

Drama queen

In reply to a post by zyborg47:

The whole network is falling apart, time to get a company that can do a better job than BT.

Adrain's router don't work. Might as well stop work, pack it all in and sell the network for scrap.

In reply to a post by partial:

Adrain's router don't work.

I guess it depends whether it is connected to the main sewer, a septic-tank or a local soak-away.

The whole network is falling apart, time to get a company that can do a better job than BT.

Plug in normal PN router, report no broadband at all, wait for it to be fixed.

That is the normal course of action, it makes no sense to try every model and brand of router in search of one that works.

In reply to a post by lee111s:

The whole network is not falling apart.

You have a fault, seemingly specific to your line/port in a single card in a single cabinet, out of 50000+.

The network is falling apart, some parts of it can not cope with ADSL, i know of someone who was on ADSL while they do not live that far from the Exchange had problems due to the cables being naff, in the end they had to go for FTTC to get broadband, something they did not want to do because of the extra cost involved.

In reply to a post by ukhardy07:

The whole network is falling apart, time to get a company that can do a better job than BT.

Plug in normal PN router, report no broadband at all, wait for it to be fixed.

That is the normal course of action, it makes no sense to try every model and brand of router in search of one that works.

If i had done that then I would still be without broadband, if BTOW have no idea what the problem is then how are they going to fix it? By trying out other modems, plusnet sent me a router that works, ok for some reason it failed for that day, but is now working.

Anyway, it got me a better router than the standard plusnet router.

It�s not faling apart. It�s getting stronger with more and more fibre being added every day.

It won�t be too long before there�s little to no copper between the cabs and exchanges anyway.

Honestly it really isn�t falling apart. To my knowledge they have the most advanced test and diagnostics system in the world for the copper network. It�s also in surprisingly good condition, in my opinion anyway.

Edited by deleted (Sat 23-Sep-17 17:29:28)

As you had service, you became very low priority, if you had no service you would have had faster resolve time and more engineer visits. IMO better to fix something than to bandaid it.

Round my way on roadworks.org there's quite few works cropping up to remove redundant copper.

If it's any joy, Plusnet do carry on testing for some time after a fault has supposedly been resolved. It's how i got my 2nd / 3rd OR engineers out to complete the repair. I just updated the situation on the fault ticket i.e. still failing. I would keep the equipment as is though.

Whether folk like it, or believe it; copper from the exchange to the cab probably won�t exist in a dacade from now.

What will normal land-line phones use?

Also the many alarms based on phone line communication?

Have you actually seen any copper-based cables being removed from ducts etc, as a result of fibre of any nature being installed?

In reply to a post by eckiedoo:

What will normal land-line phones use?

Well BT could have fibre to the cabinet and then convert it over to phone, like what is in the ONT for FVA, and then use the existing copper from the cabinet to the home.

In reply to a post by eckiedoo:

Also the many alarms based on phone line communication?

This "should" be fine until there is a power cut that powers the cabinets.
Or the building with the alarm could upgrade to a GSM version of the alarm.

In reply to a post by eckiedoo:

Have you actually seen any copper-based cables being removed from ducts etc, as a result of fibre of any nature being installed?

TBH, I haven't seen any copper being removed yet in my area.

Paul

On the assumption that most/all exchanges still have fair-sized rechargeable batteries/secondary cells to power the land-line phones from a central relatively reliable source frequently with its own backup systems, it seems strange to suggest that the greater inherent reliability should be abandoned to make the proposed future phone system vulnerable at various points, depending upon the exact mains power supply arrangements.

Also, given the around 30% take-up of HS Broadband over about 10 years now, with over 90% "availability", getting "everyone" to upgrade alarms/alert systems to a less reliable future system, ranging from large companies to the many disabled and housebound, seems to be heading the wrong way.

In reply to a post by lee111s:

Whether folk like it, or believe it; copper from the exchange to the cab probably won�t exist in a dacade from now.

We will see, saying that by what a BTOR bloke told a mate of mine a few years back you could be right, he told my mate that the main truck going from the exchange to the cabinet is starting to degrade, more cables are failing and BTOR would have to dig the road up to replace them and they are not doing that. My mate ADSl was still not great and considering he lives almost on the door step of the exchange it should have been great. He have now changed to FTTC, not that he is there much now,as he have gone to uni, but his mum and brother still lives there.

the BTOR engineer who was looking at m,y fault a few weeks back told me that the cables are coming to the end of their life, that is when I lost phone as well as broadband.