Here we go again.

The new posh Zyxel router Plusnet sent me has now decided not to sync, stopped around 10 this morning, I switched it off, switched it back on, waited for ages, still nothing, reset, still nothing. so I reconnected up the Hauwie BTOR modem again and that connected, so now I am more or less back as I was but with the Zyxel being used over WAN.


Something have to be wrong somewhere, never had this problem before the line went belly up. So either there is a problem that BTOR can not find or BTOR is useless and have no idea what they are doing.

Edited by zyborg47 (Thu 21-Sep-17 10:56:46)

For the sake of those who use the forums search function who may have a similar problem, it's best you keep to the 1 thread for the same issue. This is the 3rd thread in a week for the exact same issue.

they will treat it as low priority as you have service. get onto plusnet and get them to tell Openreach it is service affecting fault and that you only have a connection by borrowing an Huawei modem as no others work. They key is to make Openreach aware it is service affecting.

A lift and shift to a different port in the cabinet may be the best solution, i.e. it may be a faulty port

i can only assume that was already tried and either failed or there were no available ports. just guessing based on the previous thread.

In reply to a post by witchunt:

i can only assume that was already tried and either failed or there were no available ports. just guessing based on the previous thread.

The first one that came here, she went to the cabinet and changed the port or changed something as she said there was no more to change after this

In reply to a post by witchunt:

they will treat it as low priority as you have service. get onto plusnet and get them to tell Openreach it is service affecting fault and that you only have a connection by borrowing an Huawei modem as no others work. They key is to make Openreach aware it is service affecting.

i have posted on plusnet forums, so we will see what happens, they sent me the new router due to me posting on their forums.

Thats as far as she could go . probably now being dealt with by NGA network team now. unless Plusnet have accepted its fixed which they may have done.
Best check with them if its still being dealt with by openreach as they may believe its been resolved with the router you received.

and now it is working again, Well if it goes again I will just stick the other modem on permanently and leave it.


The whole network is falling apart, time to get a company that can do a better job than BT.

The whole network is not falling apart.

You have a fault, seemingly specific to your line/port in a single card in a single cabinet, out of 50000+.