FTTP today!

So... after long delays (see previous posts), an Openreach engineer is here today to do the internal installation for FTTP.

Nice bloke.

Not the best of starts... hasn't been on the course to use connectorised cable and he hasn't got the kit for it (begging the question why external engineers didn't hand over what they'd used).

Drill battery being recharged due to thickness of walls.

Still, tea is flowing so hopefully in an hour or so we'll be Superfast

Nice and grats.

Hope to see some speed tests once they are done.

Paul

Have you already had a visit from an OR engineer to do the outside work?

My install appointment is Friday but it's the only appointment I've got so I'm assuming they'll do it all in one go.

Dozens!

Left hand, right hand

In reply to a post by sparkymark75:

Have you already had a visit from an OR engineer to do the outside work?

My install appointment is Friday but it's the only appointment I've got so I'm assuming they'll do it all in one go.

If you get a single date, that's normally when they do the internal work where they need access inside your home, hence the date.

I was given both dates due to I asked for them, this was so that I could tell the engineers where I would like the CSP Box and also the colour of the Box.

Paul

With connectorised version can all be just one visit, since its run the cable from the manifold and then once through a hole in the house wall strip off the black outdoor insulation to leave inner, then run to ONT location and strip back to show fibre and fit a mechanical connector and plug in and do light tests once also plugged in at manifold end too.

Yeah, sadly I missed the line where the OP said it was connectorised

Paul

In reply to a post by fiddler:

Dozens!

Left hand, right hand

Yeah, just read that thread. You've done well to get this far judging by reading that. A lot of wasted OR man hours due to their lack of proper planning. Ah well, at least the end is (hopefully) in sight now.

Though it�s non-appointed, there will have been a �step one� visit to prove the service from the CBT to a fibre from the correct SASA tray in the head end. (Sadly this doesn�t always happen correctly)

Before and after...

2.52/0.7

76.12/21.81

Will be on the phone later for Infinity 4

I guess that's a reasonable upgrade

In reply to a post by Zarjaz:

Though it�s non-appointed, there will have been a �step one� visit to prove the service from the CBT to a fibre from the correct SASA tray in the head end. (Sadly this doesn�t always happen correctly)

Ah okay. Will this have likely happened already if my install is Friday? It's all newly laid fibre and there have been 2 OR vans in the street for the past few days.

Spoke to the FTTP team...

The database error which has plagued me since April won't allow the upgrade

I would hope so, but there�s a fair few combinations of how these things go, so just wait and see.

Whereabouts in the country are you ?

That just needs someone in retail to understand what FTTP is and then allow upgrades

I'm in Fife, Scotland

Edited by sparkymark75 (Tue 31-Oct-17 18:44:51)

Ah, a bit out of my area.

Good luck .

In reply to a post by MrSaffron:

That just needs someone in retail to understand what FTTP is and then allow upgrades

Apparently not.

Woman on phone spoke to supervisor. Both behaved as if they'd never heard of a database error and said they couldn't do anything until it was fixed.

Tweeted to Openreach who said that my ISP needed to escalate it. I replied that BT FTTH High Level Complaints did that two weeks ago. The response to that was that it needs to be escalated further...

In the words of Clarksonius the Philosopher, "how hard can it be?"

Email me [email protected] once its daylight again and will pester the right people over in Openreach

In reply to a post by Zarjaz:

I would hope so, but there�s a fair few combinations of how these things go, so just wait and see.

Whereabouts in the country are you ?

Yeah, the only issues we had once FTTP was able to order was on the external visit they found out that all the fibres was in the wrong trays in the splitter node.
This caused build issues due to the fibres at the splitter didn't match their database.

This got me a TAG on my line which they refused to remove, even though the build issues was resolved, I had to keep pestering the CEO and Chairman at BT on a daily bases to get this resolved.

All the above issues added a month or two of a delay to the install, but we was very happy with the compo that we were given

A heads up, if you are given an activation date that goes by and you are still waiting for it t obe installed, keep an eye on your bill and your bank, BT are know to start taking money from that date, they took 3 months insted of the 1 when ours went live, we got it all back in credit form so just check.

Overall we am still very happy in the service that we are getting from BT, the only issues I have is BT won't give out static IP's no matter what, even if you are willing to pay for one..

Paul

Well, something appears to have stirred the pot!

E-mail from BT today, including the following:

Our engineers are carrying out some extra work to get BT Infinity all the way to your home. Once this has been done, we'll be in touch to let you know your broadband start date. We might have told you an estimated start date already and if this changes after a survey has been completed we'll be in touch.

How fast will it be?
We estimate your download speed will be up to 300Mbps and your upload speed will be up to 19Mbps.

Apparently the whatever it is that needs to change to allow it to go ahead will happen overnight, so fingers crossed.

Thank you so much for your assistance!

p.s. - looking at the post above mine, it looks like Infinity 4 is 300/30.

Any reason why I'm quoted 300/20?

Not being picky, just noticed the anomaly.

In reply to a post by fiddler:

p.s. - looking at the post above mine, it looks like Infinity 4 is 300/30.

Any reason why I'm quoted 300/20?

Not being picky, just noticed the anomaly.

Technically Infinity 4 has a connection speed of 330/30 Mbps but their marketing blurb will quote slightly less just like vdsl2 & adsl2+ services are. On my FTTP 330/30 connection i get actual speeds of ~ 310/30 day & night, so you should get similar speeds on Infinity 4 assuming there's no congestion issues on BT's network.

Did you get FVA and a BBU? As our FTTP seems to be only Broadband at the ONT and the phone using the existing copper line. Same for the rest of the village too.

I'm assuming BT Consumer put on on the Openreach �transition� product meaning that have bundled a copper phone line alongside the optical FTTP service at the same cost to the consumer as if they had one working line.

In reply to a post by cymru123:

Did you get FVA and a BBU? As our FTTP seems to be only Broadband at the ONT and the phone using the existing copper line. Same for the rest of the village too.

I think you normally have the option for FVA with FTTP, I know I did and I removed our copper line from the NTE5A Master socket back to the BT80 Box.

Word of warning though, I think there is a charge when ceasing of the copper line when you go over to FVA.

Paul

Well, still stuck on Infinity 2 despite email stating I would be transferred to Infinity 4 at some point yesterday.

Speeds have gone down if anything: https://www.thinkbroadband.com/_assets/speedtest/but...

Can't check the progress of the order as the BT site is having a bit of a paddy and timing out.

And the database issue still not resolved.

But..... even the "slow" speeds I'm having now are way, way better than what I had a week ago.

Still stuck on Infinity 2.

Checker still showing two addresses incorrectly.

And three weeks after the FTTH High Level Complaints team were made aware of the issue, it has been flagged to the technical support teams to try and get the order progressing.

How long should it take to correct a database error (which was initially highlighted in April) and allow the change to filter through the various levels?

Generally seems to take 1 to 4 weeks when I've pestered, but some can happen same day, filtering out to providers can vary though as some don't take a live feed but use cached versions

If you have two versions of the same address, then the reason will be that at some point someone ordered a service with the different address variation, e.g.

16 High Street
16a High Street

This creates a new address in BT's system which then proves to be a complete nightmare going forward for new services etc.

Thank you both.

Yay!

http://www.speedtest.net/result/6779166233.png

In reply to a post by fiddler:

Yay!

http://www.speedtest.net/result/6779166233.png

Nice speeds but I wonder why your ping is so high - are you testing with a wired connection? I usually get 1-6ms ping on FTTC with FastPath up and down:

http://www.speedtest.net/my-result/6592942406

Here are my results on FTTP for comparision:

On WiFi http://www.speedtest.net/my-result/6780106133

On Ethernethttp://www.speedtest.net/my-result/6780114270

Thinkbroadband Speedtest on Ethernet https://www.thinkbroadband.com/speedtest/15102630217...

ping bbc.co.uk
PING bbc.co.uk (212.58.244.23): 56 data bytes
64 bytes from 212.58.244.23: icmp_seq=0 ttl=53 time=9.733 ms
64 bytes from 212.58.244.23: icmp_seq=1 ttl=53 time=9.584 ms
64 bytes from 212.58.244.23: icmp_seq=2 ttl=53 time=9.545 ms
64 bytes from 212.58.244.23: icmp_seq=3 ttl=53 time=9.649 ms
64 bytes from 212.58.244.23: icmp_seq=4 ttl=53 time=9.651 ms
64 bytes from 212.58.244.23: icmp_seq=5 ttl=53 time=9.313 ms
64 bytes from 212.58.244.23: icmp_seq=6 ttl=53 time=9.632 ms
64 bytes from 212.58.244.23: icmp_seq=7 ttl=53 time=9.603 ms
64 bytes from 212.58.244.23: icmp_seq=8 ttl=53 time=9.669 ms
^C
--- bbc.co.uk ping statistics ---
9 packets transmitted, 9 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 9.313/9.598/9.733/0.113 ms

Edited by cymru123 (Thu 09-Nov-17 21:38:06)

Ethernet

https://www.thinkbroadband.com/speedtest/15103003901...

Might have had a Nest security cam running at the same time. Not sure if this would interfere with ping.

In reply to a post by fiddler:

https://www.thinkbroadband.com/speedtest/15103003901...

Have BT put you on Infinity 5 500/165 Mbps service by any chance? The above speedtest suggests they have

I doubt it...

Why?
upload is still in the 30 Mbps region
download notice that the chart is spiky so the burst may be one of those spikes.

The chart is not what I'd call a healthy result, with single thread not behaving nicely, which might also be behind the higher TCP latency figures.

It may be that they are on 330/30 product but the PON is XGPON with another 500 or 1000 Mbps user in the area and as we've seen with the upload capping on the 76/19 product FTTP caps do sometimes spike beyond the purchased limit (hence the 20-21 Mbps upload you see on Infinity 2 FTTP customers when its working well).

I was only jesting, I know the 400 Mbps figure was just a blip on the TBB speedtest.

BtW Mr S, have you seen any TBB speedtests which clearly indicate that people have taken out the top end Openbreach based 0.5 & 1 Gbps FTTP services? I believe BT Wholesale aren't selling anything above 330/30 on consumer grade FTTP but happy to be proved wrong if TBB speedtests suggest otherwise.

http://tbb.st/1510255153770465455 which is G.fast is pretty much the top end of what we see from BT Consumer

Nothing has popped in the months past in terms of fastest results each month either.

Remember Openreach can offer services but BT Wholesale is under no obligation to use them...

It may be that they are on 330/30 product but the PON is XGPON with another 500 or 1000 Mbps user in the area

Doubt it.

Neighbour is on Infinity 1 and there are only a dozen or so other properties between us and the exchange a few miles a way.

I'll re test once I'v turned off anything else accessing the net to get a purer result.

In reply to a post by baby_frogmella:

In reply to a post by fiddler:

https://www.thinkbroadband.com/speedtest/15103003901...

Have BT put you on Infinity 5 500/165 Mbps service by any chance? The above speedtest suggests they have

What is this Infinity 5 you speak of?

A jest. Product doesn't exist (yet).

In reply to a post by ian72:

A jest. Product doesn't exist (yet).

Agreed, but I just had to check LOL, even though 300Mbit down is fine for all our needs here, having more upload (i.e. 50Mbit up) would be nice.

Paul

In reply to a post by ian72:

A jest. Product doesn't exist (yet).

lol

Would sign up for it in a heartbeat.

Completely unnecessary, like the Infinity 4 I'm on, but then early adopters are needed to drive progress.