understanding TBBX and Bursting

I've moved over to a new provider the past week, and prior to these guys I was with SSE, I use test my net normally to do speed tests, but I noticed serious slow down on sat night - 9mb download speed around 11pm till midnight.

I left my previous supplier due to such issues.

I've emailed them and they've asked me to log results using thinkbroadband.

So I have been doing so, and noticed a bit of a difference on speed tests using the two sites.

I can see my tbbx is aroun 15-20mb bursting upto 65ish mb, but I would like to understand what this all means.

What is TBBX, and what is Bursting, what should I be getting on a line that I would normally get around 76mb on?

results hare here: https://www.thinkbroadband.com/speedtest/15118130097...

thanks.

tabby is actual a single HTTP download, so is good for highlighting congestion, wireless and other issues, many speed tests don't offer this diagnostic but just the many downloads at once hence the HTTPx6 test getting close to your connection speed

Average speeds are the median speed during the test, the burst is the 85th percentile, and is included as some other testers have a tendency to only show a figure close to this.

I've not looked but it is possible Cloudscape may be using the same backhaul infrastructure as SSE which may explain a similarity in results

So basically I'm getting 20ish MB down instead of the speeds I should be getting due to congestion? These tests are being done using a wired connection, so I know its not wifi.

Is there any way to find out if cloudscape is using the same backhaul infrastructure? I know SSE were using Daisy, and daisy was the biggest issue. If this is the case I will be canceling the order.

I asked them if they were using daisy and I was told they didn't.

A number of providers who use TalkTalk Wholesale backhaul have had issues like you see and they have been getting it fixed as and when people raise it as an issue

If it is congestion when its quiet, e.g. 1am to 8am you should see the single download test improve

What activities does the problem actually show up with, other than speed testing?

I've only just joined Cloudscape last Monday as I had major issues previously.

I noticed Saturday night that the connection was really poor whilst on a video call, so did some tests straight after and got a test my net speed of 9mb down.

So I knew there was an issue, but thought it may well be due to me moving to these guys last week

Edited by deleted (Mon 27-Nov-17 21:03:05)

I've done a few tests last night and noticed the speed increases late in the off peak periods, almost to the same speeds the connection seems to be running at.

I've provided this info to cloudscape who wan't me to test over the next five days, as I work full time I can only do this in the evenings, but they have asked if I could do it during the day, which I can not.

Is there a way to do some automated tests i.e. every hour or so, similar to test my net?

Thanks.

There is a version https://labs.thinkbroadband.com/speedtest/index.php?... but this skips the single thread download but it will automatically do another test after a 15 minute wait from last one completing

It needs to do the single thread so we can see what congestion were getting and when, thanks, will have to look into using remote access to do the tests.

Edited by deleted (Tue 28-Nov-17 12:23:36)

Looks like there is a major outage today.
Connection keeps stalling and I�m having to use 3G.
Status page says �major maintenance, complete at 18.00�

Still down and no replies to support tickets.

Are you seeing issues today?

I've been away since yesterday, so not been at home so unsure. Although my IP cameras been offline since yesterday. So could be an issue with all customers.

Apparently some routine work "went wrong".

All up again by 4am, and seems OK now.

I was away that weekend, so didn't see any downtime.

my connection is still very poor, and I'm not at all happy about it, it's been logged with their tech guy, and he's looking into it, and they were going to raise an issue with their supplier.

Argh really dislike the sheer [censored] slow connection i've got, was bad with SSE until I shouted and shamed them on social media.

anyway, speed test this evening...

https://www.thinkbroadband.com/speedtest/15129366665... - dropped to 0mb at one point which i've not seen before.

I must ask why do you keep choosing small and random ISPS?

SSE and now cloudspace, goes without saying you would most definitely not face these issues with BT, TalkTalk, PlusNet etc.

I would never advise someone to go with either of your ISPs - you�ll probably choose the post office broadband next, another one known for congestion.

Edited by ukhardy07 (Mon 11-Dec-17 01:51:14)

Hi ukHardy07,

Firstly we are Cloudscape not cloudspace, and we may be small but definitely not random and are not asking for your advise as you are not a customer of ours and have no experience of our service.

We DO NOT have any congestion issues on our network, we ensure that we always run at least 50% below our total capacity. We have hundreds of very happy customers, many who have come to us from the likes of TT/Plus/BT and tell us they will never go back.

That said, this customer appears to have a congestion issue, this will not be on our network but will be an over contended cable link somewhere is the supply chain. This issue will be experienced by customers of 'BT, TalkTalk, PlusNet etc', it is ridiculous to state that they would not as they use the same supply chains. We will be working with the carrier(s) in order to identify where the problem is and they then schedule upgrading the link affected.

In reply to a post by cloudscape:

Firstly we are Cloudscape not cloudspace

Ironic then that the ID you created on this very site has a lower case "c".

The previous poster called us cloudspace, we are cloudscape, capital C or no capital C, he used the Wrong Name.

In reply to a post by cloudscape:

The previous poster called us cloudspace, we are cloudscape, capital C or no capital C, he used the Wrong Name.

Apologies, I must admit I didn't notice the difference in your post - must be that thing where as long as the first and last letters are correct then it doesn't matter how jumbled the stuff in between is, you still read it normally. The only difference I saw on first read was the capital letter...

In reply to a post by ukhardy07:

I must ask why do you keep choosing small and random ISPS?

SSE and now cloudspace, goes without saying you would most definitely not face these issues with BT, TalkTalk, PlusNet etc.

I would never advise someone to go with either of your ISPs - you�ll probably choose the post office broadband next, another one known for congestion.

Or alternatively, you could try some of the good ones.

https://uk.trustpilot.com/review/www.cloudscapeconne...

I have a ticket (#458289) open for what looks like congestion on my exchange.

You have said its probably congestion, but are awaiting info from your carrier.

Last update was on 6 Jan, saying this was escalated to management.

Please can you update?

Thanks

Latest test.

Edited by Philce (Wed 10-Jan-18 20:07:07)

Might not be just you, others on same ISP
http://tbb.st/1514914526187732255
http://tbb.st/1515527934527991255
http://tbb.st/1515178380692441355

Thanks

I�ll call them again in the morning, they are adamant the problem is not their network but congestion in the exchange.