Apparently some routine work "went wrong".

All up again by 4am, and seems OK now.

I was away that weekend, so didn't see any downtime.

my connection is still very poor, and I'm not at all happy about it, it's been logged with their tech guy, and he's looking into it, and they were going to raise an issue with their supplier.

Argh really dislike the sheer [censored] slow connection i've got, was bad with SSE until I shouted and shamed them on social media.

anyway, speed test this evening...

https://www.thinkbroadband.com/speedtest/15129366665... - dropped to 0mb at one point which i've not seen before.

I must ask why do you keep choosing small and random ISPS?

SSE and now cloudspace, goes without saying you would most definitely not face these issues with BT, TalkTalk, PlusNet etc.

I would never advise someone to go with either of your ISPs - you�ll probably choose the post office broadband next, another one known for congestion.

Edited by ukhardy07 (Mon 11-Dec-17 01:51:14)

Hi ukHardy07,

Firstly we are Cloudscape not cloudspace, and we may be small but definitely not random and are not asking for your advise as you are not a customer of ours and have no experience of our service.

We DO NOT have any congestion issues on our network, we ensure that we always run at least 50% below our total capacity. We have hundreds of very happy customers, many who have come to us from the likes of TT/Plus/BT and tell us they will never go back.

That said, this customer appears to have a congestion issue, this will not be on our network but will be an over contended cable link somewhere is the supply chain. This issue will be experienced by customers of 'BT, TalkTalk, PlusNet etc', it is ridiculous to state that they would not as they use the same supply chains. We will be working with the carrier(s) in order to identify where the problem is and they then schedule upgrading the link affected.

In reply to a post by cloudscape:

Firstly we are Cloudscape not cloudspace

Ironic then that the ID you created on this very site has a lower case "c".

The previous poster called us cloudspace, we are cloudscape, capital C or no capital C, he used the Wrong Name.

In reply to a post by cloudscape:

The previous poster called us cloudspace, we are cloudscape, capital C or no capital C, he used the Wrong Name.

Apologies, I must admit I didn't notice the difference in your post - must be that thing where as long as the first and last letters are correct then it doesn't matter how jumbled the stuff in between is, you still read it normally. The only difference I saw on first read was the capital letter...

In reply to a post by ukhardy07:

I must ask why do you keep choosing small and random ISPS?

SSE and now cloudspace, goes without saying you would most definitely not face these issues with BT, TalkTalk, PlusNet etc.

I would never advise someone to go with either of your ISPs - you�ll probably choose the post office broadband next, another one known for congestion.

Or alternatively, you could try some of the good ones.

https://uk.trustpilot.com/review/www.cloudscapeconne...

I have a ticket (#458289) open for what looks like congestion on my exchange.

You have said its probably congestion, but are awaiting info from your carrier.

Last update was on 6 Jan, saying this was escalated to management.

Please can you update?

Thanks

Latest test.

Edited by Philce (Wed 10-Jan-18 20:07:07)