FTTP Infinity No Calls

Hi, I have FTTP with no copper line. I can only get BT and ZEN so I was going to move to ZEN so I can move back to BT in 12mths to get a great deal. However. I have moved my phone to Vonage VOIP and cancelled my BT phone. So now I find myself on a package which you just can't buy which is Inifinty 2 (No calls just broadband) which is cheaper than the Inifinity with calls. My question is will I be able to move back to BT without calls? Moving my number to vonage has also broken BTs broadband availability checker for me. Crazy. Just wish I had ADSL to be honest.

Why would you need the broadband availability checker ?

In reply to a post by Nick481:

Moving my number to vonage has also broken BTs broadband availability checker for me. Crazy. Just wish I had ADSL to be honest.

Seeing as you longer have a BT phone number, why do you find it surprising?

I would expect the Address Option of the this checker to work, but as Zarjaz asks, why are you interested in that? It isn't going to answer your question.

This does, (click "Unpackaged Broadband") with ADSLx visible and Infinity if you scroll down.

I suggest you definitely migrate back to ADSL next time you move . The only sensible choice for anyone.

If your phone line still has a dial tone, you could try dialing 17070 to get the new number that has been assigned to it.

Thanks for the link. That makes more sense now.

I can't move to ADSL I'm stuck paying these crazy FTTP prices as BT pretty much have a monopoly. I don't have a copper phone line.

Edited by deleted (Wed 17-Jan-18 06:31:25)

What are you paying, have you spoke to retentions and asked for a manager once there?

I'm paying £42 now a month. I've been through to retention once and they would knock me a £5 off or something. They seem only interested in upping the speed to 72mbs. Who needs that! I haven't noticed any difference moving to fibre than when I was on ADSL at 15mbs. I don't how the government has let house builders and BT construct this FTTP monopoly. Its an outrage. There is zero competition in the FTTP space.

What about Hyperoptic, Gigaclear, and even Virgin and Sky .... so the answer is, they haven�t.

As far as I know, any ISP can provide an FTTP service over the Openreach network (same as FTTC/ADSL) but most choose not to.

I am currently on BT ADSL which now the discount has run out costs £42.99 a month (including line rental) and I get 5-6 Mbps. Our area is currently being upgraded to FTTP so I am switching to PlusNet in anticipation of it, once available I will join their FTTP trial which costs £14.99 for 38Mbps or £19.99 for 76Mbps. Seems a good deal to me.

Edited by astateoftrance (Thu 18-Jan-18 16:42:04)

Does that include line rental, stateoftrance?

Is that £42 including line rental? The problem you have is you are on a package not available now, so they won't be seeing a whole bunch of offers.

If you login to MYBT Rewards and head over to your offers, is anything sitting in there? Some getting decent ones in there on the BT forums:
https://home.bt.com/login/loginform?TYPE=33554433&RE...

I always found Customer Options team gave me a fairly good deal, they can be a bit hit and miss but worth a shot.
0800 800 030

If you play the whole "I will take TV, line rental, and bring my calls back, possibly even consider mobile" card, you might find they can magically offer you a whole bunch of deals once they realise it might result in 2 or 3 extra services coming to you... Basically let them know you are willing to play with the package in everyway possible to get the best deal.

Make it crystal clear, you will enter a 2 year contract. Repeat that, the 2 year deals are where the offers lie on retentions.

Have you ever had any issues with BT, if you've had downtime or a line fault, or a poor install, you could raise a complaint to say you had a bunch of issues and want a good deal as a compensation. I can forward you high level complaints if that applies to you in anyway.

Most of a providers revenue comes from the landline calls, as ISPs are often times making a loss on the broadband side of things. This is why ISPs now insist you take calls and line rental with the broadband. In the absence of your calls being BT based, you are not a potential juicy profit. This is why talktalk etc were able to offer free broadband for 2 years in the past - all revenues relied on the call profits. Offering to bring calls / TV back to BT might be enough for the programmed system to play ball Having multiple services means they can offer broadband below the cost of service provision.

Edited by ukhardy07 (Fri 19-Jan-18 02:54:05)

No, sorry. So with line rental, the prices for PlusNet would be £33.98 for 38Mbps and £38.98 for 76Mbps. That's standard prices no discount. Interestingly if we compare it to the standard price for ADSL (Market 1) with them it is £36.48.

Once you're up and running on the PN FTTP trial they'll allow you to drop your landline, so no line rental payable.

However, if you don't have a PN telephone service you'll have to pay a small £2.50 pm surcharge, so your deals will be £17.49 or £22.49 pm - just as long as you're not penalised for ending a landline telephone contract early - so make sure you go for the non-contracted phone service.

You have stated a few times that you don't have "a copper phone line".

Before you "cancelled my BT phone", was it on conventional copper or was it some other form of non-wired connection?

If it was on conventional copper (including aluminium). then it appears that you still have the physical line present - in which case ADSL etc should be available to you.

It was VOIP from BT on the fibre connection.

Did you have a wired connection before VOIP became available - at that location; or did any previous occupants (if any) have a conventional land-line there?

Or is your location so recent, it has never had a hard-wired land-line connection?

Thanks, that's a good deal. I will be keeping landline though as have bad mobile signal and need it for work.

You could always get a VOIP line, I have a second line with Sipgate. No monthly charge, a local phone number and about 1.2p a minute for calls.

As sparky_paul says, you could use a VoIP service (much cheaper) and still dump the landline.
If you want to keep your existing landline number that can be done by porting it to a VoIP service.
From what I've read about them, avoid Vonage due to them not giving you the information you need to setup their service without being tied to their supplied equipment.