To be honest what you said makes no sense.
If you are on an exchange only line then you are not connected to ANY cabinet.
OpenReach could have rolled Heinz spaghetti to the local cabinet and it would make no difference to you.
I don't believe for a single second that they feed fibre to the wrong cabinet by mistake.
The chances are that you were marked as being on a fibre enabled cabinet by mistake, which they corrected after you placed an order.
Could you visit here...
enter your full address (not postcode) and paste the result from the very top line.
It will look like... 123 YourStreet, Town, AB12 3CD, on Exchange YOUREXCHANGE is served by Cabinet X
It will state you are on an exchange only line.
We only need the bit in bold, not your address.
If it gives a cabinet number then someone can check further into for you.
If it says your line is exchange only then you were mistakenly labeled as connected to a cabinet. That's the only way you would be able to order an FTTC service.
Edited by j0hn83 (Wed 23-May-18 11:19:53)