Fibre on exchange only line

On an exchange only line in Leicester what is the time scale for getting fibre on an exchange only line we checked openreach website it said accepting orders put an order in engineer came out did not seem to know whats going on did tests then a month later BT cancelled our order and check again on openreach says IN SCOPE where exploring solutions phone BT they said they had laid our fibre cables to the wrong cabinet is this true has it happened before in other places has it happaned to anyone else if so it's a big mistake b y openreach anyone know how long it will take to fix it by putting the cables to correct cabinet

When you say fibre do you mean full fibre or VDSL2 the answers will be very different as two different physical technologies

i.e. was technology FTTP or FTTC on Openreach website

To be honest what you said makes no sense.
If you are on an exchange only line then you are not connected to ANY cabinet.
OpenReach could have rolled Heinz spaghetti to the local cabinet and it would make no difference to you.

I don't believe for a single second that they feed fibre to the wrong cabinet by mistake.
The chances are that you were marked as being on a fibre enabled cabinet by mistake, which they corrected after you placed an order.

Could you visit here...

https://www.dslchecker.bt.com/

enter your full address (not postcode) and paste the result from the very top line.
It will look like... 123 YourStreet, Town, AB12 3CD, on Exchange YOUREXCHANGE is served by Cabinet X
or
It will state you are on an exchange only line.
We only need the bit in bold, not your address.

If it gives a cabinet number then someone can check further into for you.
If it says your line is exchange only then you were mistakenly labeled as connected to a cabinet. That's the only way you would be able to order an FTTC service.

Edited by j0hn83 (Wed 23-May-18 11:19:53)

Some EO bits of London have gained in fill cabinets, and lots more is marked down as FTTP on the way.

So there is a chance a cabinet is involved, though also a chance depending on where poster has been looking that they have been confused, since some places call the different EO bundles cabinets.

https://petition.parliament.uk/petitions/258240

This is the petition to get them done asap.

You are walking a tightrope between spamming and just pointing out that the petition exists

In reply to a post by MrSaffron:

You are walking a tightrope between spamming and just pointing out that the petition exists

Surely its spam, 10 post (4 today and 6 on 18th April) cross multiple threads.

Was at 3 when I made the comment.

Very poorly written petition. Stinks of spam and entitlement.

Exchange only lines are those that do not have a cabinet and are usually feet from the exchange

Usually feet from the exchange? Lol wut?

This affects hundreds of properties around the country

Is it really hundreds? My exchange alone had hundreds of EO lines.

The current UK broadband backend provider (Openreach) must be take over the costs and be held responsible.

Why should OpenReach pay?
You know they are a private company right? With a duty to make profit for their shareholders.

Why don't you start a petition to force Virgin or some other provider to roll out an upgrade to you?

Failing this the government must set up a fund to unlock these lines, in order to offer all super-fast broadband.

They have already.
They've been working away at EO lines just like all other lines with sub SuperFast speeds.
As they are using state money, they are going for the easiest to reach properties first.

Edited by j0hn83 (Mon 10-Jun-19 13:59:42)

Ignorance if not stupidity driven. The petition is pointless and a total waste of time.