New build - FTTC not available, how long for database?

Hello,
I am currently going through the process of purchasing a new build semi-detached that was built on a previous property's land.

If I enter the details for the new property (no current phone line) via the address checker it says that only FTTP on Demand and ADSL (up to 1.5mb!) is available.

Now I know that the neighbors can get FTTC and the new build is connected to the same cabinet, I also know that the property that was previously on this site is still in the system and if I enter that properties details that shows as having FTTC available. From the research I have done, once we complete and get a phone line initially installed that will start the process of Openreach updating their database.

The thing I can't find out is how long this will take? I have seen some comments stating that if you order through BT retail they can 'wiggle' the order through as they don't rely just on the standardised database but I require the internet for work and 1.5mb won't cut it so am trying to get a rough idea of the best way to go about it. I am half tempted to just put the order through on the properties old house name but know this will create problems further along even though its in the same physical location (old big property torn down for 4 new semi-detached properties). I was hoping to go with PlusNet as they are just that much cheaper but if it requires a year paying with BT to get it enabled quicker I am happy to do that.

Any help appreciated.

Cheers.

I have seen some comments stating that if you order through BT retail they can 'wiggle' the order through as they don't rely just on the standardised database.

It's irrelevant what ISP you order with, they all use the same database.

That's a fudge of an excuse to be honest.
Getting a phone line fitted is no guarantee what so ever that it will update with the right details anyway.

The address checker should show FTTC as available, and prodding OpenReach in the right way will correct this. You would then be able to order FTTC right away.

Having to order a phone line, wait, then upgrade to FTTC can affect the deal that you get, especially lucrative cashback offers.

Thanks for the response. I have completed a form here https://www.formwize.com/run/survey3.cfm?idx=505d040... asking about the issue so hopefully that might produce a result. I have not yet exchanged on the property (should be next week) so hopefully they will still look into getting it resolved.

Are there any other ways to 'prod' Openreach in the correct way that you know of?

Thanks again.

I am the other way to prod them

Ha that sounds like an interesting job to have!

So if I have no luck via the Openreach form I should contact you MrSaffron?

Yeap, email [email protected]

Odd that the checker shows FTTPoD as available as that should only be available to properties that have FTTC available.

Thank you, really appreciated.

Turns out we got confirmation today that the developer is going to let us start the phone install process when we exchange so next week hopefully. The Openreach form said roughly 2 working days for a response so if nothing comes of that you will definitely receive an email from me.

Really, thanks again.

AFAIK it will show FTTPod to anyone that shows as connected to an FTTC enabled cabinet. It doesn't matter if they have estimates or not.
So as long as VDSL Multicast is shown then FoD should be shown.

Just thought i'd update. A kind user on here messaged me privately and over the last few days working with him the addresses have now been updated to show fibre as being avail in the 63-80mb range so am chuffed. I won't post his username just to avoid him an influx of PM's but really appreciate his help.

Openreach did reply but mainly indicated that nothing could be done until I had placed an initial order which may have caused issues as at that point the checkers weren't showing FTTC as available and as it's a fairly automated process I have a feeling the FTTC order would have been rejected.

Incorrect, if your connected to a FTTC enabled cabinet (but too far to receive any uplift in speed from FTTC) then FTTPoD will still show. To the OP - Enjoy the FTTC at the new house.

Thank you

Is there any chance you could share the steps you took or ask the other user if they would be willing to help me as I have the same issue with my fibre connection. Thanks

This is what I did when I moved to a new build.

I assume your new address is already on the Openreach database. Not necessary but useful to do is make sure your new address on the Royal Mail Postcode and Address File (PAF), I'm with Sky and for some reason they wanted a valid postcode for the new address that they could get from a PAF search, it may have been because I was using their home move service. This can be done online and takes about 3 weeks for the address to be added.

I ordered ADSL with the phone just to get online as I work from home and a couple of days after the phone went active my address was showing fibre available so I upgraded to fibre.