FTTC Just connected - 2MB download

Check it out:

https://www.thinkbroadband.com/speedtest/15610339347...

Gone from 2mb ADSL connection to a 2MB FTTC Connection??
The modem is connected at 20mb up and 68mb down but the connection is stuck at 2mb?

Do I need to make a phone call?

In reply to a post by Seansmit17:

The modem is connected at 20mb up and 68mb down but the connection is stuck at 2mb?

Do I need to make a phone call?

If modem says your sync speed is actually 68/20, then it's possible Talktalk haven't updated your BRAS profile. Try checking it here:
https://kitz.co.uk/adsl/IPprofile.htm#IP_and_bRAS_pr...

Power down your modem for 30 minutes.
Happens all the time on Talktalk.

I have tried this twice today and its had no effect on the speed. Still stuck at 2mb

You may need to talk to TalkTalk to get them to prod things from their end if the modem off for a period is not rebuilding the throughput limits

Sadly its a talktalk reseller Shell UK of all people.

Talking to their online chat now and its headache inducing. Yet again I seem to know more than they do. I have asked them to take a look at the DLM/IPPROFILE/BRAS but all I get is, try over wifi, try over Ethernet, reset the router...

It gets better.

They tell me they can not access any info on the IP Profile or BRAS or DLM and only OR can do that.. Soo... Do it then please. Oh we cant do that unless there is a fault on the line..

Urrm. 2mb download on a 70mb line. Id call that a fault. Jeezz. Its going to be hard work

I think Shell Broadband is what was formerly known as First Utility. (And yes, they just resell).

Unlikely to be an Openreach issue anyway...

Most likely TalkTalk have a speed profile for your line and this has not been updated (avoiding calling it an IP Profile because it is something different)

Yep, First Energy. I found the supplier by the username in the router.

Reset the [censored] router they gave as they requested. I did ask the support guy to try and look into the bras, profile etc etc and see if there is anything wrong but I am not hopeful.

EDIT

Plot thickens

Back on their own technicolour router thing and got this:

https://www.thinkbroadband.com/speedtest/15610521767...

Sooo why would the speed be stuck at 2 ish mb on my unlocked OR modem + TPlink C60 Router??

Edited by Seansmit17 (Thu 20-Jun-19 18:38:19)