Hi, I have a really weird problem with my telephone line that has been an issue for 10 years and just wondered if anyone could shed any light as to what is happening.
Basically, 10 years ago we had an annex built on the side of our house for an elderly parent. When it was complete we had Sky Telephone and Broadband installed which worked perfectly for a few years.
At some point, I decided to move the broadband and line to Plusnet, which was a nightmare. The line was disconnecting everyday and they could not find a fault. We eventually got released and went back to Sky for another year or so with no problems. During that time I think we ended up on the Sky 38Mbps Fibre which was great.....now here comes the part where I might look dumb!
I decided to try Plusnet again as a few years had passed and we were now on Fibre, so I assumed the faults would be gone. I was wrong!!! We had the same issues with fibre, where it would drop every day and nobody could tell us why. After a lot of screaming and shouting, Plusnet once again released us from contract and I decided to try TalkTalk.....
I know TalkTalk shouldn't have been on my radar, but we ended up with around 2 years of great servcie on the 38Mbps package and then we moved to the 78Mbps package (I was getting around 74.5Mbps).
I was with TalkTalk about 4 years until this year EE kept ringing me as I have a couple of mobiles with them and they kept offering me 78Mbps but a lot dearer. I told them to do one a good few times until July when I got a call where they offered me the same TalkTalk package for £26 per month for 18 months. I decided to go for it and it's gone downhill fast
From the day the switched it on in July, it's disconnected, multiple times per day, they have sent an engineer who says there is no fault on the line etc. Bascially, the same issues as I had with Plusnet....My question really, is Plusnet, EE and BT I am told are essentially the same company, so could this be a fault in their network that they are not picking up on?
I find it strange that Sky and TalkTalk work fine, yet Plusnet and EE (both BT) refuse to work correctly.
I'm not trying to get out of the contract again