FTTP Install Process

I have two friends who live next door to each other and both have FTTP available to them via the same infrastructure but on the DSL checker one shows as a Stage 1 install and the other shows as a KCI2 Assure install.

Can anyone explain what the difference is

Stage 1 install date should be quick to get, KCI 2 it will need someone to possible have a peak to figure out what needs doing e.g. pre-visit to check that ducting on your property is clear and unblocked.

In reply to a post by MrSaffron:

Stage 1 install date should be quick to get, KCI 2 it will need someone to possible have a peak to figure out what needs doing e.g. pre-visit to check that ducting on your property is clear and unblocked.

Thank you Andrew that makes sense as one is feed OH and the other UG

Edited by deleted (Sat 11-Jan-20 19:29:21)

Dect, Can you give updates on order to install time if you have the time. As things have changed alot over the years with the install process, it will give those who may need that info some extra guidance

In case it is of interest I noticed in September that BT had implemented FTTP for my estate - I had seen some Openreach vans around on and off for a short while but was surprised when I looked on BT for a different reason that it was suddenly offering FTTP (I thought at first it was a checker error).

Anyway, I ordered FTTP on 29 September 2019. An engineer did the outside works on 1 October and left a bundle of fibre coming out of the ground at the front door. Router arrived on 9 October. Engineer (same chap as first visit) came on 11 October to finish the cabling in to the living room and connect up the router. The engineer was at the house for over an hour doing a very tidy job (even hid the spare fibre in a loop inside of a dummy NTE5C so as to keep it safe) - and he declined the offer of biscuits but did have a coffee.

Less than 2 weeks from order to completion. The estate is about 3 years old and didn't have FTTP when it was originally built, FTTC was poor to the house because there was some sort of issue with cabling but I had been there for only a couple of months and hadn't got around to contacting BT. The estate is fully ducted, no overhead wiring.

In reply to a post by Taras:

Dect, Can you give updates on order to install time if you have the time. As things have changed alot over the years with the install process, it will give those who may need that info some extra guidance

Hi Taras

Totally agree, if my two different friends who have the two different FTTP install options (Stage 1 / KCI2 Assure) available to them decide to order I will track the progress and report back

Hi Ian

Was your install showing on the DSL checker as Stage 1 or KCI2 Assure?

Mine is showing as KCI2 assure but not sure if that was the case before I ordered it. However, looking at the checker it looks like everyone in the street is "KCI2 Assure".

In reply to a post by ian72:

Mine is showing as KCI2 assure but not sure if that was the case before I ordered it. However, looking at the checker it looks like everyone in the street is "KCI2 Assure".

Thanks, that would reinforce what Andrew said about the difference between Stage 1 and KCI2 assure as you said you was feed via duct.

I had FTTP on Demand and they had coiled up fibre outside my house (under ground duct), when the checker was updated I was Stage 1.

When Openreach first pulled rope through, they tried to do the neighbouring properties on the same DP as well, but because the existing telephone cable for them came up behind a tile (tiled porch) it would mean breaking the tile out to access the duct, and they didn't want to do this given the neighbours hadn't ordered (yet anyway). Those houses are shown as KCI 2 Assure with a note that the underground duct has not been evaluated, i.e. they don't know if clear or not.

I should think to be underground and stage 1, then you would have blue rope already pulled through, or already have fibre pulled through.

Edited by E300 (Mon 13-Jan-20 16:55:13)

In reply to a post by E300:

Those houses are shown as KCI 2 Assure with a note that the underground duct has not been evaluated, i.e. they don't know if clear or not.

I should think to be underground and stage 1, then you would have blue rope already pulled through, or already have fibre pulled through.

Interesting thank you

Worth remembering �KCI 2 Assure� can sometimes appear out of error on the dsl checker. I had FoD installed in June 2017 and the checker was showing �2 stage� until 2018 with nice clear ducts already in place. However since 2018 the checker is now showing KCI 2 Assure for me and this is despite having a 4 port live ONT. When I had 2 additional FTTP lines activated last year they went live without any issues (one of them took 48hrs). I think others on fttp (with a live service) are also seeing KCI2 appear as an error - Paul @ Ilford is one of them.

So there�s always the possibility the dsl checker should show �Stage 1� for both properties.

Aside: I believe it's "1 Stage", rather than "Stage 1".

On mine, it says "1 Stage", and in the notes "Single Dwelling Unit Residential UG Proven Clear."

Neighbours have "KCI2 Assure" and "Single Dwelling Unit Residential UG Feed Not Evaluated."

As I understand it, KCI refers to the BT ordering process. KCI1 = order received, KCI2 = order committed, KCI3 = order complete. I presume "KCI2 assure" means "we need to do an inspection before we can commit to a delivery date"

In reply to a post by candlerb:

I presume "KCI2 assure" means "we need to do an inspection before we can commit to a delivery date"

This is what I'm seeing for my line:

https://postimg.cc/rdBZbgsK

Definitely no inspection required for a property with live fibre!

In reply to a post by candlerb:

I believe it's "1 Stage", rather than "Stage 1".

Sorry my error at the beginning of this thread, just checked my friends property again and it does indeed say 1 Stage


Sorry again to everyone for the confusion

In reply to a post by baby_frogmella:

Definitely no inspection required for a property with live fibre!

Agreed, it showed up on >> mine << when they updated it to show 1000:220 FTTP.

Paul

Interesting. "No anticipated issues" versus "route proven clear" - but with an existing ONT you would imagine everything is fine

I wonder if it's to do with capacity on the CBT? I have a four-port CBT and three properties going to the chamber.

In reply to a post by candlerb:

Interesting. "No anticipated issues" versus "route proven clear" - but with an existing ONT you would imagine everything is fine

I wonder if it's to do with capacity on the CBT? I have a four-port CBT and three properties going to the chamber.

Don't have an answer but wouldn't think for a 4 port ONT it would be related to how many ports are being used on your nearest CBT

Interesting th first line of yours say exactly the same as one of my friends

"Single Dwelling Unit Residential OH Feed with no anticipated issues."

But yours is 'KCI2 assure' and their's is '1 stage' so its not just down to the wording on the DSL checker their must be other factors or an error that has been suggested.

The poster mentions a � four port CBT� connectorised block terminal, not a four port ONT dect.

In reply to a post by Zarjaz:

The poster mentions a � four port CBT� connectorised block terminal, not a four port ONT dect.

Exactly. I have only a single-port ONT.

In reply to a post by Zarjaz:

The poster mentions a � four port CBT� connectorised block terminal, not a four port ONT dect.

Sorry

In reply to a post by candlerb:

In reply to a post by Zarjaz:

The poster mentions a � four port CBT� connectorised block terminal, not a four port ONT dect.

Exactly. I have only a single-port ONT.

Sorry was confusing you with baby_frogmella.

I ordered on 30th December on KCI2 Assure (UG fed).

Openreach turned up on 31st to check the duct and found it blocked a dig was advised within 7-10 days, Roadworks site was showing as work due yesterday and today which was slightly longer due to New Year. Whilst there is no evidence of a dig, a blue rope has appeared today, so looks like someone has managed to rod the duct with a bit more oomph and cleared whatever the blockage was.

The original live date was for the 17th but that is now showing as 17th Feb for Fibre and 17th Jan for copper. Now crossing fingers they can pull it forward again.

In reply to a post by dect:

Interesting th first line of yours say exactly the same as one of my friends

"Single Dwelling Unit Residential OH Feed with no anticipated issues."

But yours is 'KCI2 assure' and their's is '1 stage' so its not just down to the wording on the DSL checker their must be other factors or an error that has been suggested.

All I can say about our connection is:

• The external hardware (Splitter, DP and Manifold) were a 2011 install that the system said wasn't there until end of 2016.
• BT then installed FTTC end of 2017 for the rest of my area, even though FTTP hardware is in place.
• Ours is using the old Huawei 4 data, 2 phone port ONT.
• Ours was also the 2 Stage Install done over 2 days instead of a weeks gap (could of been done in the same day).
• There is no connectorised block terminal (CBT) on our pole.
• There is a few spare fibres coiled up in our CSP outside and also have several free fibre ports left on our Fibre DP hardware.

That's all that I can say.

Paul

Edited by PaulKirby (Tue 14-Jan-20 23:45:42)

Thank you Paul, very detailed as always

I noticed on the back of this thread that FTTP is now available KCI2 Assure on my line, so put in an order with BT yesterday (BT were the only provider I could find that would take an order over 76Mbs)

My line is on the Leyland exchange and says

WBC FTTP Upto 1000 Upto 220 -- Available KCI2 Assure --

Our records show the following FTTP network service information for these premises:- Single Dwelling Unit Residential UG Feed Not Evaluated.

FTTP is available and a new ONT may be ordered.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market B Exchange.

At the moment I've got an install date of 18th Feb but I don't have a grey box on my property - My line comes directly into a cupboard under the stairs - We also have hard floors throughout the whole downstairs of the house, so am wondering how the new fibre will get into the cupboard - Hopefully it will take the same route as the current copper line. Our house is about 150ft away from a manhole, where I guess all of the fibre gets connected back to the cabinet - From a search I did late last year, it seems that we will have GFast, which should be more than enough for now.

Appreciate all the help and advice

Does it need to go to the cupboard? Is the cupboard on an outside wall?

If it needs to go to the cupboard and it isn't on an outside wall then it will depend on whether the builders installed any ducting and whether the ducting is clear. If there isn't ducting or it is blocked then BT may not be able to deliver to the cabinet as their costs will not include digging up your floor and whatever is underneath it to provide the service.

20 mins after posting this, Openreach Engineer came around and was really helpful.

The cupboard (cloakroom) is inside the house about 8 feet from the front door.

The engineer brought a reel of orange fibre, on a large metal wheel called a cobra, we found the grey BT box inside the cupboard and he started ramming the fibre down a hole that's just below the box.

He got 20-25M into the fibre going down then hit a block, that after some clever work, figured a way through, for another 5-8M, when he his another block that he couldn't get through.

Another engineer came to help out who had a device that was able to trace the route of my cable from the house to the manhole - We discovered that my current phone line runs right down the middle of our small road - So will need a civils team to come out and clear the block and look at the duct. The engineers said that, as the tarmac on the road is a special type(red stones in it), BT civils won't be able to do the job and it will need a specialist contractor, so may take a few more days.

I'm just waiting for a callback from the head of FTTP in Leyland, who will come out with a camera in the next few days to check the blocked duct and then move things on.

Have to say the Openreach guys were really friendly and good - Must be a tough job when things don't go as planned.

Edited by Andy_K (Wed 29-Jan-20 11:18:23)

The orange fibre is not fibre, its duct rod, for testing if its clear and dimension is such that fibre should get through any gaps it makes.

The camera may help them to identify a gap in the blockage and avoid a dig to clear it.

On the internals if can be routed around door frames, skirting board then they wlll do a few metres of that.

Thanks, I can see this being a fun and interesting install. Will post an update once I've heard from the Camera guy and see what's needed.

Appreciate all the insight

Well, since my last update, camera guy came next day and confirmed that the duct is blocked around 30M from our house near a drain. As we have coloured tarmac, BT civils team will not dig it and it will need a contractor.

Then had a text from BT saying duct is blocked with concrete and that ducting work should be done by 24th Feb.

Today (12th Feb) Kelly communications team came round, dug a hole near the drain, replaced the blocked duct and pulled a blue rope (attached to a yellow mini cobra) from the inside of my house to the manhole 50m at the bottom of the street.

All been good so far, so I guess next step will be for BT engineer to come and pull the fibre via the blue rope then get ready for activation.