Switching fibre provider during epidemic

Hello,

My Sky Fibre contract recently ended and my price has gone from £30 to £42. A search online suggests that I can get TalkTalk 'Faster Fibre' for around half that on an 18 month contract. From what I can gather, both are provided by Openreach so speeds should be similar. Is that right?

Secondly, and more importantly, is it sensible to change provider at this point? Again, research indicates that an engineer visit wouldn't be required but we need an internet connection to work from home and I'm worried that a visit might be necessary. What would you advise?

Thanks

If you phone Sky and tell them you are planning to cancel (quoting the TalkTalk offer), they will generally twist your arm to stay by offering you a price you can't refuse.

Thanks for the reply. I was thinking about that too but saw on their website that the advice is "Please don’t call us, as we're prioritising our most vulnerable customers and key workers at this time."

You'll be facing a 1-2 wait minimum. I wouldn't advising making a change now if you absolutely cant afford for things to go wrong

1-2 (what) wait?

1-2 week I presume. This is down to the 10 day migration notice mandatory wait to help stop lines being slammed between providers.

Thanks for the replies, I think it's better to be safe than sorry in this instance.

I was thinking more probably 1-2 months precisely because of the standard ten working days provision you cite .

There may have been some completed in under a fortnight but other than emergency ones I don't recall anyone posting about one.

The post did come from someone we know has more information than most of us, and given the constraints the relevant part(s) of BT will be working under and it involves a move from Sky to TalkTalk at the exchange ….

I spent about 90 minutes in chat and on rapidly answered phone yesterday talking to BT Business support, (two reps), and Residential Sales. All were working from home and the first BTB one needed to make enquiries from colleagues all of who were also working from home. Which rather slowed things down.

In the end a BT Wholesale > BT Wholesale migration was arranged with a confirmed (so far) date of 15 April.

Edit:
Or of course the poster meant a 1-2 hour wait on the phone.

Edited by RobertoS (Fri 03-Apr-20 19:41:16)

I'm doing exactly this next week, i'm ceasing my line with cerberus and then signing up with BT for the Full Fibre 900 connection.

Due to happen Monday so i'll feed back what happens.

If it takes more that the normal up to 3 days i'll be on 4G for a while!

1-2 hour wait on the phone to sky

Edited by witchunt (Sat 04-Apr-20 10:01:31)