Sky say no fibre (FTTC) whereas other ISP's do?

With my County Councillor Hat on, I have just been asked how someone Hawarden Exchange CH5 3JF Cabinet 4, can get an increase in speed. They checked their speed using SpeedTest.net and got 34ms Ping, 4.88 Mbps Down and 0.65 Mbps Up Jitter 11 ms. Their ISP is SKY.

I ran their address through the checker at Andrews & Arnold and got ADSL 3 - 6 Mbps and FTTC around 15 Mbps. So they appear to be on bog standard Sky.

Sky have told them that fibre is not available to them. Openreach say that FTTC is available.
BT say for the actual address Fibre Essential Down 7Mb - 14Mb but don't give a speed other than 50Mb Average!

So the main question is do Sky have a fixed allocation in an Openreach Cabinet - I assume that they share the same cabinet as BT, TalkTalk etc. Otherwise how can they say that fibre is not available to their address, unless of course the cabinet is already full?

The house is also not 100% for Vodafone, o2, 3 or EE Not good. At least BT's Fibre Essential looks better than what they have.

Nothing to do with fixed allocations (which don't exist) but providers are at liberty to decide to not sell a service where the speeds are well below the average.

Providers generally just say service is not available, rather than saying speed estimate is low so we don't want to sell you the service.

I suspect since the government universal service obligation (USO) came in on 20th March 2020 companies like Sky are probably not entertaining new connections where the speed is likely to be borderline with the minimum of 10Mbps required to comply.

https://www.bt.com/broadband/USO

Edited by deleted (Mon 13-Apr-20 11:32:15)

Now TV / Broadand told me last year when I was looking for an FTTC connection for my line that they wouldn't sell to my property as it was below 15mb which they said was their threshold. I asked why the neighbours either side of me was shown as available and they just said I would need to wait for the 'database to change' and they couldn't do anything about it.

Call me old fashioned, but there are some striking similarities between this post and
this post by Ancient Mariner at the start of April ????

Account suspended but post left in place as while a duplicate it might actually be helpful for the responses.

In reply to a post by Zarjaz:

Call me old fashioned, but there are some striking similarities between this post and
this post by Ancient Mariner at the start of April ????

Jeebus nothing wrong with you're memory "old man"

I just started to read Kimon's post of today, and did somewhat of a double take as I read further.



Cheers!

Seems the same thing has happened more than once today in this forum, I was only thinking a few days ago how quiet the spammers had been