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Standard User JB68
(regular) Tue 27-Oct-20 17:56:42
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Help required thanks


[link to this post]
 
Hello,

My brother trying to get fibre internet for his house. On the openreach website it shows it’s available to order but however, all providers and dslchecker doesn’t mention FTTC anywhere and unable to get it

I emailed openreach and got a reply that FTTC is available to order.
Standard User dect
(fountain of knowledge) Tue 27-Oct-20 18:05:08
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Re: Help required thanks


[re: JB68] [link to this post]
 
In reply to a post by JB68:
Hello,

My brother trying to get fibre internet for his house. On the openreach website it shows it’s available to order but however, all providers and dslchecker doesn’t mention FTTC anywhere and unable to get it

I emailed openreach and got a reply that FTTC is available to order.
Could you link to a screenshot of the DSL Checker results (with the address/telephone number removed)
Standard User JB68
(regular) Tue 27-Oct-20 19:07:12
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Re: Help required thanks


[re: dect] [link to this post]
 
In reply to a post by dect:
In reply to a post by JB68:
Hello,

My brother trying to get fibre internet for his house. On the openreach website it shows it’s available to order but however, all providers and dslchecker doesn’t mention FTTC anywhere and unable to get it

I emailed openreach and got a reply that FTTC is available to order.
Could you link to a screenshot of the DSL Checker results (with the address/telephone number removed)


https://i.imgur.com/iuE51FO.png

Even though openreach site and email says it can. Weird.


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Standard User dect
(fountain of knowledge) Tue 27-Oct-20 19:17:18
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Re: Help required thanks


[re: JB68] [link to this post]
 
In reply to a post by JB68:
In reply to a post by dect:
In reply to a post by JB68:
Hello,

My brother trying to get fibre internet for his house. On the openreach website it shows it’s available to order but however, all providers and dslchecker doesn’t mention FTTC anywhere and unable to get it

I emailed openreach and got a reply that FTTC is available to order.
Could you link to a screenshot of the DSL Checker results (with the address/telephone number removed)


https://i.imgur.com/iuE51FO.png

Even though openreach site and email says it can. Weird.
Check the neighbouring properties, are they able to get FTTC and at what speed, you may find your brother is border line on distance to cabinet.
Standard User kitcat
(experienced) Tue 27-Oct-20 19:19:02
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Re: Help required thanks


[re: JB68] [link to this post]
 
JB68

That address has no FTTC available. Have you the equivalent for the Openreach info?



.
Standard User JB68
(regular) Tue 27-Oct-20 19:21:08
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Re: Help required thanks


[re: kitcat] [link to this post]
 
https://i.imgur.com/tCpj3pK.png

When I enter the address on open reach
Administrator MrSaffron
(staff) Tue 27-Oct-20 19:58:27
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Re: Help required thanks


[re: JB68] [link to this post]
 
Have looked at address for property close to cabinet and same responses.

Email me [email protected] with address details and will forward as a pester to Openreach with a few words of explanation to get checkers fixed or find out why in this state.

Possibly cabinet has gone to waiting list but wrong data entered and VDSL2 options vanished as a result

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User JB68
(member) Tue 27-Oct-20 22:11:48
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Re: Help required thanks


[re: MrSaffron] [link to this post]
 
Have emailed. Thanks
Standard User JB68
(member) Mon 02-Nov-20 18:26:29
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Re: Help required thanks


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Have looked at address for property close to cabinet and same responses.

Email me [email protected] with address details and will forward as a pester to Openreach with a few words of explanation to get checkers fixed or find out why in this state.

Possibly cabinet has gone to waiting list but wrong data entered and VDSL2 options vanished as a result


He got his internet installed and got 6MBps frown, any update from Openreach?
Standard User MCM
(knowledge is power) Mon 02-Nov-20 18:49:42
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Re: Help required thanks


[re: JB68] [link to this post]
 
He got his internet installed and got 6MBps frown
Do you mean 6Mb/s or 6MB/s? Whilst 6Mb/s is slow 6MB/s is pretty good for VDSL2.
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