Remove 55Mbps line limit?

Hi folks

We bought a house and after a bit of hassle and a weeks delay our TalkTalk line went live today. I noticed our line was syncing at exactly 55Mbps down and 10Mbps up and I know the previous home owner had a 55Mbps package with BT so I'm guessing the limit has been left on the line by mistake?

I got in touch with TalkTalk and asked if they'd be able to remove the limit as the HG612 modem I have says my max attainable rate is 68Mbps down and 26Mbps up but TalkTalk said the low sync speed is due to the stabilization period and to give them a shout in 14 days if the sync doesn't increase. I don't think they understood what I was getting at regarding the previous owners fibre package unless the 55Mbps limit does get removed automatically as the line is training? I mentioned that my minimum guaranteed speed was 63.3Mbps but they said I need to wait a fortnight to see if the sync speed hits that by itself before they'll do anything.

It's not a huge deal and I don't mind waiting 14 days but if there's anything I can do to get the limit removed myself I'll give it a go. Every megabit counts 😅

TalkTalk don’t do a 55/10 service. So if your service is authenticating OK to TalkTalk, that seems somewhat odd.

The new connection, if using the same DSLAM port in the cabinet as the last owners connection ought to have had reset to the new profile

Do TalkTalk provision people on the 55/10 wholesale service if they think they won't be able to get more than that? I believe some ISPs have done this in the past in order to save themselves a few pennies on the wholesale line charges.

I thought BT had upgraded all the 55/10 circuits to 80/20 automatically. Mine certainly was about 3 years ago. Dont think they do 55/10 now.

In reply to a post by Zarjaz:

TalkTalk don’t do a 55/10 service. So if your service is authenticating OK to TalkTalk, that seems somewhat odd.

The new connection, if using the same DSLAM port in the cabinet as the last owners connection ought to have had reset to the new profile

As I say there was some confusion between TalkTalk and Openreach, our go live date was originally 20/4/21 but it didn't happen. My modem synced to TalkTalk on that date but at the 55Mbps speed of the previous owners BT package. My router received a TalkTalk IP address but it wouldn't let any traffic through and my phone number wasn't working, it said "this number isn't currently receiving incoming calls" when you tried to ring it and I couldn't phone out either.

They said I'd need an engineer out to fix everything and I had one scheduled to come this morning but instead of that I got an e-mail just after 9 this morning saying that everything was up and running but the sync speed didn't change from the previous 55Mbps. I did reboot the modem but it didn't change it.

What's weird is I have a second line from TalkTalk Business which uses the same physical line coming into the house and that syncs at 80/20 so I'm not sure why my max attainable rate is 68Mbps on this line. Is there usually such a big disparity between connections on the same line?

I'll attach the stats from the modem for both lines to show what they say:

Residential line

Business line

In reply to a post by witchunt:

I thought BT had upgraded all the 55/10 circuits to 80/20 automatically. Mine certainly was about 3 years ago. Dont think they do 55/10 now.

No idea but the previous owner got fibre a couple of months ago and the sync speed was always 55/10 (I know the folk I bought the house from). It never wavered from that.

Edited by Findlay (Mon 26-Apr-21 12:47:30)

In reply to a post by witchunt:

I thought BT had upgraded all the 55/10 circuits to 80/20 automatically. Mine certainly was about 3 years ago. Dont think they do 55/10 now.

You can still buy 55/10 wholesale.

Thanks
Dan

In reply to a post by witchunt:

I thought BT had upgraded all the 55/10 circuits to 80/20 automatically. Mine certainly was about 3 years ago. Dont think they do 55/10 now.

They still do 55/10.

They only upgraded those that would benefit from the upgrade.
It was taking advantage of an OpenReach promotion where lines could be upgraded to a higher package for free.

If you joined BT after the free upgrades were done then you didn't benefit.

BT don't sell specific packages anymore like "up to 80Mb", but rather average speeds.

BT Fibre 1 for example is either provisioned on 40/10 or 55/10 depending on your personal line estimates.
Most people who take Fibre 1 are provisioned on 55/10

In reply to a post by danielhyde:

In reply to a post by witchunt:

I thought BT had upgraded all the 55/10 circuits to 80/20 automatically. Mine certainly was about 3 years ago. Dont think they do 55/10 now.

You can still buy 55/10 wholesale.

Thanks
Dan

What's the relevance of what product BT sell customers and what product you can buy Wholesale?

That's a very random answer indeed.

In reply to a post by j0hn83:

What's the relevance of what product BT sell customers and what product you can buy Wholesale?

That's a very random answer indeed.

I read it as '55/10 still exists as an Openreach GEA service, so the line must be stuck on that profile' as there had been previous discussion of 55/10 being superseded. Of course, what is offered to customers by CPs and what is offered to CPs by Openreach are not one and the same.

But perhaps I read something that didn't make sense in a way that didn't make sense to generate a point that was relevant...

Sounds like it's definitely a stuck profile, I'll maybe give them a phone tomorrow to see if I have more joy there than I did with the text chat but if not I'll have to wait the 14 days. Will it need an Openreach engineer to fix it?

In reply to a post by Findlay:

Will it need an Openreach engineer to fix it?

If it's a stuck profile, what it needs is the right person in an Openreach provisioning office to do some things on a computer, which doesn't take long.

Those more familiar with migrations might know if there's any chance it will happen overnight tonight?

You will be lucky if that happens without a technician's time and yours being expended first by a visit to your home. If that happens and they call ahead, consider explaining that depending on their coronavirus risk tolerance, they may prefer to test from the cabinet, see the profile is stuck and kick it upstairs.

With that said, have a look at the installation in your new property. If the NTE is old, or there are external junction boxes with covers coming off, or you suspect bridge taps might be involved - it's an opportunity to ask for those to be fixed. Most techs are happy to help.

At 68 attainable down your line isn't bad and the cabinet is likely around 400m away. If it's right outside or 100m away at the end of your street you could maybe do a bit better, so there might be something to be gained from a test from inside the home.

Edit: just saw your comment about the other line syncing at 80/20. If you're overhead fed the standard modern dropwire has two pairs in it. Pairs from the pole back to the cabinet are of variable quality, the first I was given at my current property barely made 25Mbit, after many Openreach visits I'm now stable at 78.

Edited by ft247 (Mon 26-Apr-21 19:35:18)

. If you're overhead fed the standard modern dropwire has two pairs in it.

Dropwire 10 (which had two pairs in it) was discontinued maybe ten or more years ago, the ‘standard modern dropwire’ has been single pair since then.

In reply to a post by Zarjaz:

Dropwire 10 (which had two pairs in it) was discontinued maybe ten or more years ago, the ‘standard modern dropwire’ has been single pair since then.

I stand corrected however have had both Openreach and Kelly on behalf of Openreach install 2-pair for 3 new provision orders at various locations over the last few years. In all cases only a single line was ordered yet 2-pair was installed. Must just be what was on all their vans.

Post deleted by Findlay

In reply to a post by j0hn83:

In reply to a post by danielhyde:

In reply to a post by witchunt:

I thought BT had upgraded all the 55/10 circuits to 80/20 automatically. Mine certainly was about 3 years ago. Dont think they do 55/10 now.

You can still buy 55/10 wholesale.

Thanks
Dan

What's the relevance of what product BT sell customers and what product you can buy Wholesale?

That's a very random answer indeed.

Because some people still insist on referring to Openreach as BT, which causes confusion such as this.

We're still on 55/10 here!

Yeah, that's a real pet hate of mine. It's Openreach not BT! LOL!

An Openreach engineer came today. He phoned first and I explained the situation and he did some stuff at the cabinet and reset the line. When he came to my house after resetting everything it immediately synced at 69/20. He said it was unusual for a line to get stuck like that and seemed a bit confused by the whole situation but he managed to get it sorted so I'm delighted!

He replaced my NTE5a with an NTE5c as well, it wasn't faulty or anything but he said they're newer so I can't complain about that. Hopefully I won't be charged since the issue wasn't at my end 🤞

Edited by Findlay (Wed 28-Apr-21 15:05:59)

You shouldn't be. I've found OR don't charge like they are made out to. Then again, none of our faults have been internal!