In reply to a post by Findlay:

Will it need an Openreach engineer to fix it?

If it's a stuck profile, what it needs is the right person in an Openreach provisioning office to do some things on a computer, which doesn't take long.

Those more familiar with migrations might know if there's any chance it will happen overnight tonight?

You will be lucky if that happens without a technician's time and yours being expended first by a visit to your home. If that happens and they call ahead, consider explaining that depending on their coronavirus risk tolerance, they may prefer to test from the cabinet, see the profile is stuck and kick it upstairs.

With that said, have a look at the installation in your new property. If the NTE is old, or there are external junction boxes with covers coming off, or you suspect bridge taps might be involved - it's an opportunity to ask for those to be fixed. Most techs are happy to help.

At 68 attainable down your line isn't bad and the cabinet is likely around 400m away. If it's right outside or 100m away at the end of your street you could maybe do a bit better, so there might be something to be gained from a test from inside the home.

Edit: just saw your comment about the other line syncing at 80/20. If you're overhead fed the standard modern dropwire has two pairs in it. Pairs from the pole back to the cabinet are of variable quality, the first I was given at my current property barely made 25Mbit, after many Openreach visits I'm now stable at 78.

Edited by ft247 (Mon 26-Apr-21 19:35:18)

. If you're overhead fed the standard modern dropwire has two pairs in it.

Dropwire 10 (which had two pairs in it) was discontinued maybe ten or more years ago, the ‘standard modern dropwire’ has been single pair since then.

In reply to a post by Zarjaz:

Dropwire 10 (which had two pairs in it) was discontinued maybe ten or more years ago, the ‘standard modern dropwire’ has been single pair since then.

I stand corrected however have had both Openreach and Kelly on behalf of Openreach install 2-pair for 3 new provision orders at various locations over the last few years. In all cases only a single line was ordered yet 2-pair was installed. Must just be what was on all their vans.

Post deleted by Findlay

In reply to a post by j0hn83:

In reply to a post by danielhyde:

In reply to a post by witchunt:

I thought BT had upgraded all the 55/10 circuits to 80/20 automatically. Mine certainly was about 3 years ago. Dont think they do 55/10 now.

You can still buy 55/10 wholesale.

Thanks
Dan

What's the relevance of what product BT sell customers and what product you can buy Wholesale?

That's a very random answer indeed.

Because some people still insist on referring to Openreach as BT, which causes confusion such as this.

We're still on 55/10 here!

Yeah, that's a real pet hate of mine. It's Openreach not BT! LOL!

An Openreach engineer came today. He phoned first and I explained the situation and he did some stuff at the cabinet and reset the line. When he came to my house after resetting everything it immediately synced at 69/20. He said it was unusual for a line to get stuck like that and seemed a bit confused by the whole situation but he managed to get it sorted so I'm delighted!

He replaced my NTE5a with an NTE5c as well, it wasn't faulty or anything but he said they're newer so I can't complain about that. Hopefully I won't be charged since the issue wasn't at my end 🤞

Edited by Findlay (Wed 28-Apr-21 15:05:59)

You shouldn't be. I've found OR don't charge like they are made out to. Then again, none of our faults have been internal!