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I've recently got rid of my Sky FTTC at a max of 30/4 in favour of CityFibre FTTP 900/900 with Zen. I chose Zen over the likes of Vodafone and AirBroadband in the hopes of getting half decent support.
So long story short, I had the fibre installed 25th October and the installing engineers failed to get the service connected despite the line testing ok up to the ONT. Roll on 10 days and I'm still not connected to a functional service. I've had a replacement FritzBox sent out and tested but still nothing. Basically the connection gets its satic ip but I'm unable to connect, ping, traceroute to anything.
I'm getting very frustrated and grasping at straws that anyone might be able to offer any assistance as I'm getting nowhere fast with Zen.
Really not the experience I was hoping for.
Cheers
Paul
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