Here's the timeline
Sat 8 Jan 2022
You placed your order
for Broadband
Sat 8 Jan 2022
My BT app
The My BT app makes it easy to manage your account - it lets you:
See what you've used
Keep track of your bills and payments
Stay up to date with the progress of your order
Setup Complete Wi-Fi
Get a helping hand if you need it
To download the app or to find out more, visit www.bt.com/products/my-bt
My BT app information
Visit our My BT help section
Visit our Complete Wi-Fi help section
Sat 8 Jan 2022
BT Wi-Fi app
The BT Wi-Fi app allows you to:
Gain access to over 5 million BT Wi-Fi hotspots throughout the UK
Connect to a close by BT Wi-Fi hotspot while we get your services setup
To find out more, visit https://www.btwifi.co.uk
BT Wi-Fi App Information
Visit our BT Wi-Fi help section
Mon 24 Jan 2022
Engineer visit - outside your property
Status: Estimated
Our engineers will complete work external to your property
Mon 31 Jan 2022
Equipment delivery
AWAITING DISPATCH
Dispatch date: -
Estimated delivery date: 31 Jan 2022
Your equipment is waiting to be dispatched and once it has been dispatched we will update you. We are working to deliver your items by the estimated delivery date.
You will receive
Equipment Serial number
Smart Hub 2
-
Show details
Wed 2 Feb 2022
Engineer visit
for Broadband
Estimated arrival between 08:00 - 13:00
Status: Provisional - awaiting confirmation
This is only a provisional date at the moment, we'll be in touch once confirmed.



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alanb2001