In reply to a post by Ryan1506:

Yes it is from my ISP

Insist they replace / swap it. Its part of the service package - given this is a business connection they should be able to get you a replacement in 24-48 hours.

Will call
tomorrow and insist and see what they say. Will reply and tell you what they say when i find out. 4pm tomorrow

I’m going to try to call and figure it out.

In reply to a post by Pheasant:

In reply to a post by Ryan1506:

Yes it is from my ISP

Insist they replace / swap it. Its part of the service package - given this is a business connection they should be able to get you a replacement in 24-48 hours.

As you say it must be part of the service, so without the router the service is pointless, its like a Sky Q service with a broken Sky Q box.

In reply to a post by Ryan1506:

Will call
tomorrow and insist and see what they say. Will reply and tell you what they say when i find out. 4pm tomorrow

Unicom?

See section 2.7...
https://switchingon.com/wp-content/uploads/2021/04/U...

Oh that’s great! I never knew about that. Hopefully if i call before 12 tomorrow i’ll get one by Wednesday. Thanks a lot!

Out of interest has this router even been put to work / or for that matter the full service commissioned?

I did plug it in to test it but not into the actual dsl or wan port. Just into the mains and it was fine without a bootloop and when openreach came recently they said it’s looping and it may be doing that because of an update but i don’t think an update takes 3 weeks.

Really the service should have been fully operational from the point at which Openreach walked out of your door. By rights Unicom should be offering you a rebate / service credit for the time the service has not worked. This would be my starting off position with the call to the account manager at Unicom..

I do have good news, I called up and they have ordered me a new router that will hopefully come tomorrow or the day after which is great!