|
|
|
I have my ONT and my router plugged in to it and the router keeps boot looping. It has been plugged in for a long time and my ISP is quite useless and can’t send another out. I’ll call once more tomorrow and see if i can get it sent out but does anyone know if i can do anything to fix it?
|
|
|
|
Have you done a full factory reset of the router?
|
|
|
|
Yes I have. It doesn’t work
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
I have my ONT and my router plugged in to it and the router keeps boot looping. It has been plugged in for a long time and my ISP is quite useless and can’t send another out. I’ll call once more tomorrow and see if i can get it sent out but does anyone know if i can do anything to fix it? Is the routers the property of your ISP?
|
|
|
|
Presumably ONT is stable - that is PON light is solid and LOS light is off + power light is steady?
|
|
|
|
Yes the ONT is stable and has been for a couple weeks now.
|
|
|
|
Yes it is from my ISP
|
|
|
Yes it is from my ISP Does the router do auto updates? if so something may have gone wrong with one possibly.
|
|
|
|
I don’t think it does. I haven’t actually used this router so i’m not sure what the issue with it is.
|
|
|
I don’t think it does. I haven’t actually used this router so I'm not sure what the issue with it is. Other than your ISP sending a replacement I don't know what other options you have if its in a continuous boot loop.
|
|
|
Yes it is from my ISP
Insist they replace / swap it. Its part of the service package - given this is a business connection they should be able to get you a replacement in 24-48 hours.
|
|
|
|
Will call
tomorrow and insist and see what they say. Will reply and tell you what they say when i find out. 4pm tomorrow
|
|
|
|
I’m going to try to call and figure it out.
|
|
|
Yes it is from my ISP
Insist they replace / swap it. Its part of the service package - given this is a business connection they should be able to get you a replacement in 24-48 hours.
As you say it must be part of the service, so without the router the service is pointless, its like a Sky Q service with a broken Sky Q box.
|
|
|
Will call
tomorrow and insist and see what they say. Will reply and tell you what they say when i find out. 4pm tomorrow
Unicom?
See section 2.7...
https://switchingon.com/wp-content/uploads/2021/04/U...
|
|
|
|
Oh that’s great! I never knew about that. Hopefully if i call before 12 tomorrow i’ll get one by Wednesday. Thanks a lot!
|
|
|
|
Out of interest has this router even been put to work / or for that matter the full service commissioned?
|
|
|
|
I did plug it in to test it but not into the actual dsl or wan port. Just into the mains and it was fine without a bootloop and when openreach came recently they said it’s looping and it may be doing that because of an update but i don’t think an update takes 3 weeks.
|
|
|
|
Really the service should have been fully operational from the point at which Openreach walked out of your door. By rights Unicom should be offering you a rebate / service credit for the time the service has not worked. This would be my starting off position with the call to the account manager at Unicom..
|
|
|
|
I do have good news, I called up and they have ordered me a new router that will hopefully come tomorrow or the day after which is great!
|
|
|
|
Nice work. Hope its sorted.
|
|
|
|
That's great news, Ryan! They are flaky devices. I can repeatably cause ours to crash and reboot just by connecting to its Wifi with a Chinese (Leeco) smartphone. Have you gotta return the bootlooping one? Or can you weigh it in for scrap?
|
|
|
|
I’m not sure if i have to return it but I’ll see when the new one arrives.
|
|
|
|
I am assuming because yours was new it didn't have anything connected to it via wifi or the ethernet ports prior to the continuous boot loop?
|
|
|
|
Yes it was new nothing was connected.
|
|
|
Yes it was new nothing was connected. Thats good as it covers off the issue Wayne posted about.
|
|
|
That's great news, Ryan! They are flaky devices. I can repeatably cause ours to crash and reboot just by connecting to its Wifi with a Chinese (Leeco) smartphone. Have you gotta return the bootlooping one? Or can you weigh it in for scrap?
That's fairly poor. Have you asked the ISP to investigate / provide a proper firmware update?
|
|
|
AAISP supplied same router. Has reset quirk on their help
https://support.aa.net.uk/DGA4134_Reset
|
|
|
|
I’ve tried that a lot and it just doesn’t work. Not sure why.
|
Pages in this thread: 
Print Thread
