Hey!Broadband in HEMEL HEMPSTEAD

Hello All
Hey!Broadband is Reaching more of Hemel..!
I live by the Ski Centre and I've got the 1GB service.
excellent install, but 4 fiber routers later and 5days after install, all running fantastic speeds.

dropped Virgin (70p/m) 1gb / TV / Phone / Mobile.

Hey!Broadband just internet: 3months free, 24month, 25pm - WOOHOO

This seems to be the recent trend with Hey! Botched installs taking days to get running, and I'm also hearing a lot about regular connection dropouts from facebook. The more recent Trustpilot reviews aren't looking good either.

I'm in High Wycombe and half my street has it available. They've been working on my half recently, so I'm expecting it to be available shortly.

I would be interested to see what the stability is like for you over the coming weeks.

In reply to a post by AndyPandy:

This seems to be the recent trend with Hey! Botched installs taking days to get running, and I'm also hearing a lot about regular connection dropouts from facebook. The more recent Trustpilot reviews aren't looking good either.

I'm in High Wycombe and half my street has it available. They've been working on my half recently, so I'm expecting it to be available shortly.

I would be interested to see what the stability is like for you over the coming weeks.

Hi Andy

Nice to meet you..!
Fiber was installed (street), in December. Had a Email Hey!Broadband was ready in Jan. I got NO problem with Virgin, but we was not using TV and Phone.

Having a chat with Support at HB, My modem STILL needs Firmware update (4 versions behind). The modem has 2 sides.. Support / User. At the mo.. the tech have to go to home and Flash the modem. I tried and asked if I could do it (being IT savvy) but no answer, saying it still has to be PROVISIONED.

Unlike VM where they take the MAC address.

Anyways.. doing daily speedtests to see how it goes. ANY problems I will be on the phone.
But as a new supplier to the area, I'll give them a chance.

I'm also doing tests on Ookie - So.. should I be doing a Multi or Single thread test..? On multi I'm getting 300mbps, on single I'm up at 900mbps

Might even make a "Hey!Broadband - Hemel Hempstead" FB page.. (only to see the complaints)

Regards

In reply to a post by MikeeB:

In reply to a post by AndyPandy:

This seems to be the recent trend with Hey! Botched installs taking days to get running, and I'm also hearing a lot about regular connection dropouts from facebook. The more recent Trustpilot reviews aren't looking good either.

I'm in High Wycombe and half my street has it available. They've been working on my half recently, so I'm expecting it to be available shortly.

I would be interested to see what the stability is like for you over the coming weeks.

Hi Andy

Nice to meet you..!
Fiber was installed (street), in December. Had a Email Hey!Broadband was ready in Jan. I got NO problem with Virgin, but we was not using TV and Phone.

Having a chat with Support at HB, My modem STILL needs Firmware update (4 versions behind). The modem has 2 sides.. Support / User. At the mo.. the tech have to go to home and Flash the modem. I tried and asked if I could do it (being IT savvy) but no answer, saying it still has to be PROVISIONED.

Unlike VM where they take the MAC address.

Anyways.. doing daily speedtests to see how it goes. ANY problems I will be on the phone.
But as a new supplier to the area, I'll give them a chance.

I'm also doing tests on Ookie - So.. should I be doing a Multi or Single thread test..? On multi I'm getting 300mbps, on single I'm up at 900mbps

Might even make a "Hey!Broadband - Hemel Hempstead" FB page.. (only to see the complaints)

Regards

H Mikee,

I've currently got VDSL with Zen and get 80/20, but the random re-syncs bug me, so I'm hoping full fibre will be more reliable!

I've heard that some people have convinced "support" to unlock the router for them, but a larger proportion seem to be having to get them to put the Hey! router into bridge mode, and are using their own modems.

Out of interest, what can you actually do on the "user" side? Change admin password, change WiFi SSID, change DHCP scope etc?

Those speed tests sound a bit weird. You'd expect multi-thread to be faster than single-thread, unless there's some upstream limitation with Ookla.

I'm going to order Hey! when it's available, but keep my VDSL line, and if it isn't stable within the 14 day cool off period I'll just cancel it.

How did you manage to get it for £25 a month? Is it cheaper because you took a 24 month contract?

Cheers,
Andy

1. I've heard that some people have convinced "support" to unlock the router for them, but a larger proportion seem to be having to get them to put the Hey! router into bridge mode, and are using their own modems.


Mmmm - Not had much luck on that side yet.. But will keep bugging


2. Out of interest, what can you actually do on the "user" side? Change admin password, change WiFi SSID, change DHCP scope etc?


Yeah..! Very easy to access the USER side of the modem for the above.


3. Those speed tests sound a bit weird. You'd expect multi-thread to be faster than single-thread, unless there's some upstream limitation with Ookla.


8ugger..


4. I'm going to order Hey! when it's available, but keep my VDSL line, and if it isn't stable within the 14 day cool off period I'll just cancel it.


I can REFER you..!


5. How did you manage to get it for £25 a month? Is it cheaper because you took a 24 month contract?


It was a Xmas promo..! Chat up the sales guys..! think at the mo its £30/18month 1GB

As I already pre-ordered I don't think I can be referred, but we can always try!

What does the Thinkbroadband speed test look like for your connection?

In reply to a post by AndyPandy:

As I already pre-ordered I don't think I can be referred, but we can always try!

What does the Thinkbroadband speed test look like for your connection?

I'll post an image of what speed, I got at home later..

1. Ookie
2. ThinkBroadband
3. Goolge speedtest

Hi Andy (and others)

1. https://www.speedtest.net/result/12762471277.png

2. https://www.thinkbroadband.com/speedtest/16448654416...

3. Measurement Labs:
Test Server London, GB
Download 934.85 Mb/s
Upload 325.47 Mb/s
Latency 5 ms
Retransmission 0.87%

Spin up a BQM and you should have a good basis for monitoring the stability of the new connection.

Interesting to see how varied the results are, which is a bit bizarre!

Still a lot faster than FTTC though.