Ordered VF FTTP via the phone after the online order I placed was inexplicably cancelled. I have discovered that the new order placed is for a new line and therefore I will receive a new phone number and the existing service(PN VDSL2) won't be cancelled. This is undesirable and raises two concerns:
1. About the fibre optic installation. The existing copper line goes to a difficult to reach location on the premises and ideally I would like to use that copper to pull the fibre cable through. Will the OR engineer refuse to do this if that line is still in service?
2. Is there a particular technique for porting the number after installation and closing the old account? VF have told me it won't be an issue. Assume this will be similar to porting the existing provider to VOIP. If #1 is possible will that interfere with this?
Many thanks.



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