EE Smart Hub Issue

Hi, My UL & DL speeds were half that expected and I have lots of buffering when streaming video on Win 11 & Android.

The oppo from EE then forced a load of updates to my Hub which took ages, then the router would not switch on.

After 3 cold boots it switched on but speeds were dismal -10mbps

I realised the router name had changed so my devices were using the Hot Spot part of the router.

Once I connected to the new router name on Laptop & Android I got 71/20mbps

The engineer changed the name & password back to the previous, but devices have gone back to 40/10 mbps on Ookla.

The oppo was at a loss to explainthis and fobbed me of with "Wifi speeds are not guaranteed".

Advice please?

Random guess … something on your wireless network is saturating the bandwidth ?

Are you able to disable the wifi within the router settings, then just test using an ethernet connection to a known good device ?

Hi Jarzaz

Before I start changing anything coukd you please explain how as the speed was good with a different router name, anything could be saturating the bandwidth??

All that was changed was router name and password.

Well if the router name was changed, maybe the item connected that was causing the issue didn’t have the new SSID set up on it, so wasn’t an issue till the old settings got put back.

I don't think it is a connected device causing the issue as the speed drop was across devices.

In reply to a post by AF2:

I don't think it is a connected device causing the issue as the speed drop was across devices.

If you don't want to take advice from people whose daily work is solving problems like yours, then don't ask for it.

In reply to a post by AF2:

The oppo from EE then forced a load of updates to my Hub which took ages, then the router would not switch on.

In reply to a post by AF2:

The oppo was at a loss to explain this and fobbed me of with "Wifi speeds are not guaranteed".

Just for clarity you make several references to 'oppo', I only know this as a brand of mobile phone, is this what you are referencing as its not clear from your post.

Edited by deleted (Thu 27-Jul-23 14:06:35)

In reply to a post by dect:

is this what you are referencing as its not clear from your post.

I’d assume “operator” as in a the call centre agent.

In reply to a post by jchamier:

In reply to a post by dect:

is this what you are referencing as its not clear from your post.

I’d assume “operator” as in a the call centre agent.

Thanks, now makes sense

“As in a the” ? What was I typing… 🤨