EE Smart Hub Issue

Hi, My UL & DL speeds were half that expected and I have lots of buffering when streaming video on Win 11 & Android.

The oppo from EE then forced a load of updates to my Hub which took ages, then the router would not switch on.

After 3 cold boots it switched on but speeds were dismal -10mbps

I realised the router name had changed so my devices were using the Hot Spot part of the router.

Once I connected to the new router name on Laptop & Android I got 71/20mbps

The engineer changed the name & password back to the previous, but devices have gone back to 40/10 mbps on Ookla.

The oppo was at a loss to explainthis and fobbed me of with "Wifi speeds are not guaranteed".

Advice please?

Random guess … something on your wireless network is saturating the bandwidth ?

Are you able to disable the wifi within the router settings, then just test using an ethernet connection to a known good device ?

Hi Jarzaz

Before I start changing anything coukd you please explain how as the speed was good with a different router name, anything could be saturating the bandwidth??

All that was changed was router name and password.

Well if the router name was changed, maybe the item connected that was causing the issue didn’t have the new SSID set up on it, so wasn’t an issue till the old settings got put back.

I don't think it is a connected device causing the issue as the speed drop was across devices.

In reply to a post by AF2:

I don't think it is a connected device causing the issue as the speed drop was across devices.

If you don't want to take advice from people whose daily work is solving problems like yours, then don't ask for it.

In reply to a post by AF2:

The oppo from EE then forced a load of updates to my Hub which took ages, then the router would not switch on.

In reply to a post by AF2:

The oppo was at a loss to explain this and fobbed me of with "Wifi speeds are not guaranteed".

Just for clarity you make several references to 'oppo', I only know this as a brand of mobile phone, is this what you are referencing as its not clear from your post.

Edited by deleted (Thu 27-Jul-23 14:06:35)

In reply to a post by dect:

is this what you are referencing as its not clear from your post.

I’d assume “operator” as in a the call centre agent.

In reply to a post by jchamier:

In reply to a post by dect:

is this what you are referencing as its not clear from your post.

I’d assume “operator” as in a the call centre agent.

Thanks, now makes sense

“As in a the” ? What was I typing… 🤨

Change the wifi password temporarily and unplug all device directly wired and test again and report back the results.

In reply to a post by ian72:

Change the wifi password temporarily and unplug all device directly wired and test again and report back the results.

Isn't this a different way of wording what Zarjaz suggested, which was rebuffed by the OP.

Oppo is short for Operative.

In reply to a post by AF2:

Oppo is short for Operative.

Telephone people in call centres are typically called "agents" rather than operatives.
On an internet forum it usually means this phone manufacturer: https://www.oppo.com/en/

In reply to a post by AF2:

Oppo is short for Operative.

It did confused me as I was thinking of the mobile brand, when talking slang 'oppo' usually means your mate/work colleague, I have never heard it mean operative so I will consider that in the future.

Edited by deleted (Sat 29-Jul-23 09:38:24)

I've always taken it as slang for opposite number (Etymology 1), ie someone in another organisation who does roughly the same job as yourself, but it's meaning seems to be flexible!

What I don't understand is how changing the hub name and password can halve the speed on all connected devices.

In reply to a post by AF2:

What I don't understand is how changing the hub name and password can halve the speed on all connected devices.

It has already been said, if you have a data hungry device connected via wireless and you rename the routers SSID then that data hungry device is not saturating your broadband connection as its not connected to your router, once the routers SSID is renamed back to the old SSID name the data hungry device reconnects to the router and the broadband connection is saturated again limiting broadband speed for all devices connected to the router.

Zarjaz (and Ian72) did try to explain and get to the bottom of this.

Edit: added more clarity

Edited by deleted (Sat 29-Jul-23 10:36:03)

Ian and Zarjaz are both correct in what they are suggesting.

This is what i'd do.

Firstly turn off wifi

Do a speed test via a wired connection (in this case the laptop - hopefully it has a ethernet port).

then as suggested turn off the other wireless devices and enable the wifi on the hub again and test in sequence

so

turn off all wireless devices or their connection to the hub

laptop tested via network cable, then turn on the wireless on the laptop - and test again.

turn off laptop wireless and test the android device - etc etc


you can speed it up by doing the 50/50, 25/25 halving rule - so turn off half the devices...and test.

Personally i'd test the laptop and phones the first

I have another alternative in mind for why this may have happened but until we get the tests suggested it is just shooting in the dark. Normal test routine is to test with the absolute minimum possible running to ensure that you have ruled out everything in your control. Hopefully the OP will do the tests for us so we can move to the next stage of fault diagnosis.

Yup i agree. Well you test with least amount of variables and then remove a variable one by one (or add them back in - same diff). I have several ideas to what is happening but we wait for op otherwise its conjecture.