SOGEA

Hello dont know if anyone can provide me with some information please

We have a SOGEA internet connection, the line I belive is copper wire to the nearest cabinet
The broadband was working fine untill after a storm the other day.
now the BT router is solid orange with no internet connection.

Lookng online, all I can find is info on BT routers with a phone line, saying the orange lite, means router has internet connection, but user name and password is being rejected,

I dont belive that this applies to a SOGEAR connection! am I correct?

The phone line runs from the bulding to a pole and half way up the pole and along three other poles half way up, running through trees, before going down the forth pole and going underground.

Last time we had a problem like this there was a break in the cable where it ran through the trees.
And I belive that it is the same problem again, a broken cable along the tree line.
What does a solid orange light mean on a SOGEA connection (as i cannot find anything online)

anything you can tell me about the SOGEA connection and BT router lights would be appreciated
regards Bitzandpcs

Edited by Bitzandpcs (Wed 10-Jan-24 17:15:01)

Have you tried this advice?

Connect a device to your Hub. Open a new web browser window and follow the on-screen help wizard to get connected.

Have you contacted BT?

SOGEA just means there is no voice service on your line. It has nothing to do with your broadband.

Phone up your ISP and report the fault to them, you likely need an engineer

If the connection status light is normally green, then orange probably means "trying to establish connection and failing"

I would guess that if you pull out the copper connection to the master socket it probably won't change.

It sounds like you have another cable break. Report the fault to your ISP (sooner the better to get it fixed sooner or more compensation)

In reply to a post by Bitzandpcs:

anything you can tell me about the SOGEA connection and BT router lights would be appreciated

As others have mentioned from a broadband perspective SOGEA is exactly the same as FTTC.

The meaning of the various router indicator colours and states is detailed in the BT web site support pages - https://www.bt.com/help/broadband/fix-a-problem/broa...

Try hitting the reset button on the back of the router (might need a pin to hold the button in till the light on the front changes to green, then let it cycle through its start up.

If it stays orange, report to BT. Faulty DSLAM ties maybe, or a faulty router … plenty of other culprits too

Thank you for your replys
A BT engineer has been called so hopefully the cable break will be sorted soon.

If the router is showing a solid orange light, I doubt it’s a ‘cable break’.

If I walked in and saw that, I’d be testing for correct port ID, and does the sync give PPP to my test kit

You say you had a storm, did this include lightning at all?

Lightning hit our street cabinet once and fried a line card in the headend inside. I told Sky at the time that it's gone off because of lightning, because we literally had lightning then the internet went off, but they wouldn't have it. They refused to help me until I bought a new router (that I refused to pay for and they agreed to send it me for free if I at least paid the postage).

Connect new router, and lo and behold, still broken (I had spare HG612's so I was able to rule out device failure).

Once I finally got an Openreach engineer out, even he came to the house and asked if my router/modem was OK and only found the fault after he visited the cabinet.... Do they not actively monitor these things?

Thanks for your reply
The storm was just wind and rain, the cable runs through some bushes halfway up the 4 poles
the wind probabaly blowing the bushes back and forth stretches the cable,and a break my occur

It takes over a week for openreach to come out and fix the cable, we are currently running of a 4g router untill its fixed.

Because the light on the router was solid orange, some here belived that we still had internet and that it would be back on soon, (as ogange on a BT router on a phone line means username and password rejected) BUT must mean Break in the connection on a SOGEAR connection

I told them it was a break in the cable and needed openreach to repair it, But they belived what the saw online, which cant apply to SOGEA

Hope this make sence

In reply to a post by Bitzandpcs:

Because the light on the router was solid orange, some here belived that we still had internet and that it would be back on soon, (as ogange on a BT router on a phone line means username and password rejected) BUT must mean Break in the connection on a SOGEAR connection

Different versions of the bt hub have differing meanings to the solid orange light!..... And as we didn't know which hub it was, you ended up with different answers .......

In reply to a post by Bitzandpcs:

Because the light on the router was solid orange, some here belived that we still had internet and that it would be back on soon, (as ogange on a BT router on a phone line means username and password rejected) BUT must mean Break in the connection on a SOGEAR connection

The lights on the BT Hubs have nothing to do with phone lines or SOGEA.

https://www.bt.com/help/broadband/fix-a-problem/broa...

The lights differ between hubs but they all refer to internet connection. The lights are identical for connections with normal phone lines and SOGEA lines.
Ignore the SOGEA part it is irrelevant.

Solid orange light meaning:
"The Hub is working but isn't connected to the internet"
"Connect a device to your Hub. Open a new web browser window and follow the on-screen help wizard to get connected."

That's for the 2 most recent smart hubs. The same goes for the newest hub that I'm trialling with EE.

I'm not sure where you read that orange light means username or password incorrect. It does not mean that. You can no longer change the username or password on the BT hub. (Edit: that's a red light on hub 4 and 5, very old hubs).

Edited by j0hn83 (Fri 12-Jan-24 12:46:41)