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I upgraded to FTTP in March, I continued to use my Fritzbox 7590 and I kept the same Static IP.
All has been working with my BQM until yesterday, I noticed it was showing a ramping up packet loss that then reset, but at exactly Midnight the BQM just went completely red, just like I was off-line, but my internet is working fine. My Sam Knows box is showing zero packet loss although I did see a spike in DNS Response time at 3am ?
https://www.thinkbroadband.com/broadband/monitoring/...
Any help gratefully received
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Check your "static" IP. Likely it's changed.
Hey!Broadband 1Gb Fibre - Live BQM
Asus AC86U - Asuswrt Merlin
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That was the 2nd thing I checked after my Internet connection, but it is still the same
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Next thing would be to check your IP is pingable from the internet. That's all the BQM is doing.
Try this: https://dnschecker.org/ping-ipv4.php
Hey!Broadband 1Gb Fibre - Live BQM
Asus AC86U - Asuswrt Merlin
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Interesting a 100% failure ?
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That's the issue then. As to why, that's a bit of a mystery!
Assuming that router settings haven't been changed to prevent replying to ICMP packets, maybe the router is just bugged and a reboot might sort it?
Anything in the router logs?
Hey!Broadband 1Gb Fibre - Live BQM
Asus AC86U - Asuswrt Merlin
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Just checked my Fritzbox Filters and the following filters are enabled, NetBIOS, Teredo & WPAD ?
Looking at Event Logs, the Internet connection one is blank ? Other event logs are there but nothing at or around midnight ?
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Mine has done the same.
Static IP unchanged (I've pinged it)
No changes to the router
Weird
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I'm with Plusnet I wonder if they may have done something ?
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So am I
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I have opened a post on the PN forum to see if they have changed anything.
https://community.plus.net/t5/Broadband/Remote-pingi...
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I'm with Plusnet I wonder if they may have done something ? Have you tried temporarily putting you Plusnet supplied router back with ping response enabled?
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No, but the last time I tried to use the PN router I could not find a way to allow a ping response.
I have both a PN One & Two router available...
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No, but the last time I tried to use the PN router I could not find a way to allow a ping response.
I have both a PN One & Two router available... On the Hub two
Home->Advanced Settings->Firewall then select "Configuration" tab then on that screen select "Yes" for "Allow" under "Incoming Ping"
Edited by PCJM40 (Tue 14-May-24 14:14:38)
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Just heard back from Plusnet on their forum and they found the issue and fixed it, so looks promising as my BQM is working again.
So I won't swap routers, but thanks for the how to details they will be useful.
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I've just read their reply on the Plusnet site, and your response.
Re your response, don't forget that even heavy duty commercial routers often fail to respond to pings. Witness the asterisk entries on tracerts. So if your router is busy on your downloads or even uploads and ACKs it wouldn't surprise me for it to fail to respond to incoming pings in the way you describe.
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