I have opened a post on the PN forum to see if they have changed anything.
https://community.plus.net/t5/Broadband/Remote-pingi...

In reply to a post by Dave_G6HNI:

I'm with Plusnet I wonder if they may have done something ?

Have you tried temporarily putting you Plusnet supplied router back with ping response enabled?

No, but the last time I tried to use the PN router I could not find a way to allow a ping response.
I have both a PN One & Two router available...

In reply to a post by Dave_G6HNI:

No, but the last time I tried to use the PN router I could not find a way to allow a ping response.
I have both a PN One & Two router available...

On the Hub two

Home->Advanced Settings->Firewall then select "Configuration" tab then on that screen select "Yes" for "Allow" under "Incoming Ping"

Edited by PCJM40 (Tue 14-May-24 14:14:38)

Just heard back from Plusnet on their forum and they found the issue and fixed it, so looks promising as my BQM is working again.
So I won't swap routers, but thanks for the how to details they will be useful.

I've just read their reply on the Plusnet site, and your response.

Re your response, don't forget that even heavy duty commercial routers often fail to respond to pings. Witness the asterisk entries on tracerts. So if your router is busy on your downloads or even uploads and ACKs it wouldn't surprise me for it to fail to respond to incoming pings in the way you describe.