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We just got FTTP in on our street and I was supposed to get an upgrade from copper to FTTP today but the install has gone wrong and left me with no internet.
The engineers had to use the copper to get the fibre to the CSP as the duct wasn't fitted correctly when the house was built. So I no longer have copper running to my house.
To give the engineer his due he stayed nearly 6 hours to try and get it working but the ONT just won't talk to the exchange. He said it needed another visit as he'd run on our of time. but couldn't give a timescale.
The PON light is flashing, with a pause after a certain number of flashes. I called my service provider but they can't help until they get the engineers report.
Has anybody been this issue before and how long did it take to fix. Thanks
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Where abouts are you?
Just saw this:
https://www.thinkbroadband.com/news/10032-outages-ne...
Might be relevant.
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Brian
UW (Talktalk via openreach FTTP) full fibre - 500/80
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I'm in South Cumbria, so unlikely to be that.
Also , I'm the first on on the street to have it installed.
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The little ‘hang’ on the third flash , I’d guess it’s going to the wrong SASA. So the light is misrouted, and is not appearing on the correct head end fibre it has been built to.
Will need an N11 skilled engineer to sort it out. Many installers are not skilled to fix that.
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More than a little pants that the installer didn’t get the copper back up and running though .
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Presumably to do so they would have had to pull the copper back in using the fibre at which point the next installer would have to do the whole job again - or should they have pulled a draw string in with the fibre so that future installs could be done using the draw string?
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I’d guess it’s going to the wrong SASA. Sounds likely, if the OP is the first one being connected then any other neighbours on the same PON is likely to have the same issue until its corrected.
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Well your suggested option 2 is what I would have gone for .. if the duct was proving tight, then rope one way, then fibre, and if SO tight, a length of jumper wire to provide temp copper service.
All very time consuming though, and that is a precious commodity for these guys.
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Thanks for the replies everyone.
From what the installer said, the issue with the duct is that it goes to my neighbours first before it goes to the chamber in the pavement, so the rods weren't getting to the pavement duct. Apparently when the house was built 20 years ago, the builders didn't do the duct work right.
On the positive side, the internal install is really neat and it passed the wife test when she came in from work. 
The OR guy actually came back at tea time as the OR tech support team wanted light levels checked, which were fine, before the next step.
He told me the issue is at the exchange end, so it tallys up with what @zarjaz said about the light being misrouted and that it needs a different type of engineer. I'm guessing it was built wrong in the first place.
I'll keep you posted as things progress.
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should they have pulled a draw string in with the fibre so that future installs could be done using the draw string?
Should have pulled a string/rope in as well. Just because the last guy didn't doesn't mean you have to stoop to his level.
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I agree - it is not "should they" but "did they". If they didn't then it would mean taking the fibre out to put the copper back in. If they put a drawstring in then they could have resurrected copper service (unless of course it was too tight to get copper, fibre and a drawstring down the duct in which case no easy way to restore the copper service once the fibre was in. In that scenario better to "fail forward" and fix the issue with the fibre.
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He told me the issue is at the exchange end, so it tallys up with what @zarjaz said about the light being misrouted and that it needs a different type of engineer. I'm guessing it was built wrong in the first place.
Don't recall ever seeing @Zarjaz call it wrong.
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Brian
UW (Talktalk via openreach FTTP) full fibre - 500/80
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Well I got excited today as OR vans were in our street working in the chamber down the road where the big splitter is and the red light showed on the ONT for a couple of hours.
Alas when the green PON light came back ,it was flashing again same as before. So still waiting for a fix.
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Well I got excited today as OR vans were in our street working in the chamber down the road where the big splitter is and the red light showed on the ONT for a couple of hours.
Alas when the green PON light came back ,it was flashing again same as before. So still waiting for a fix. The good news is, they are working to get it fixed
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It will likely be a fault in the chamber which N11 should fix soon make sure you get your neighbours to thank you for getting it fixed for all them before they get theirs fitted
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The FTTP to our village went down twice before we had it at our house, one time I had to travel along the route the fibre took several times that day, from what I could see the team worked their way back to exchange opening up every chamber. By the time we got FTTP all the teething problems had been solved.
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Today's update is that I've had red PON light since Wednesday afternoon.
Called ISP for an update, apparently the issue is at the head end not the chamber in the street and it needs a specialist engineer assigning.
Next scheduled update from OR is Tuesday.
ISP has agreed to escalate with OR if not fixed by Wed next week.
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Just a final update to say that Openreach carried out the remedial work yesterday and an I'm back up and running.
They also sent an engineer out to my house to verify that everything was working properly, which was appreciated.
A couple of neighbours had also had it installed while it wasn't working, so this may have helped speed things a long a bit.
I'm really happy with the FTTP connection and its a massive improvement over the VDSL service, delivered over half a mile of copper, that I had before.
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