Community Fibre 3 Gbps

I'm on Community Fibre 3 Gbps. When I first signed up, this was the highest bandwidth available and it also comes with a public IP address, which I need. Currently paying an out of contract price of just over £59 per month.

My initial two year contract ended a few weeks ago. The 3 Gbps tier is no longer available. The closest one seems to be 2.5 Gbps and is £20 cheaper per month than what I am currently paying for 3 Gbps. However, I need the public IP address. Does anyone know whether they provide a public IP on their 2.5 Gbps package or would this be CGNAT?

Their highest residential tier now seems to be 5 Gbps currently at £59 per month. Do they still provide public IP addresses for customers on their highest residential bandwidth? I may as wall move to that unless the 2.5 Gbps package comes with a public IP address.

https://help.communityfibre.co.uk/troubleshooting/ip...

What do you need the public IP for? It can often be worked around, and is worth doing if the alternative is a £20+ uplift in service tier.

In reply to a post by jpm:

What do you need the public IP for? It can often be worked around, and is worth doing if the alternative is a £20+ uplift in service tier.

I use it to RDP on to PCs at home.

I've just come off a chat with a customer services agent, and I was informed that the cheaper (by £20 per month) 2.5 Gbps Premium WiFi tier comes with a public IP address so I've asked them to renew my contract on the cheaper tier.

When I first signed up, the only tier that offered the public IP was the top, most expensive tier (3 Gbps at the time) but it looks like now the top two tiers (2.5 Gbps Premium and 5 Gbps Premium) have this with a monthly price difference of £20 between the two.

For my information, I would be interested to know about any workarounds. One that I am aware of is the L2TP offering at the following link:

https://www.aa.net.uk/broadband/l2tp-service/

Edited by teshy (Wed 30-Jul-25 13:30:49)

Thanks, that link confirms that the 2.5 Gbps Premium option comes with a public IP address. That was also confirmed by a customer services agent on chat. I've asked them to move my connection over, so will save £20 per month.

I assume you mean a static IP address?

In reply to a post by broadband66:

I assume you mean a static IP address?

A static IP address would be nice. However, I think Community Fibre offers these only on their business packages, not on the residential ones.

I mean a dynamic public IP address that can be accessed from other internet-connected devices. I use port forwarding so I need a public IP address. Doesn't have to be static (although that would be nice to have) as I can use dynamic DNS.

https://developers.cloudflare.com/cloudflare-one/con... cloudflare tunnel is a good option. AFIAK even gives a (secure) web browser interface to RDP, so you don't even need the RDP client application.

Tailscale would also work well I think.

In reply to a post by teshy:

For my information, I would be interested to know about any workarounds. One that I am aware of is the L2TP offering

For your use case I would say Tailscale, which is free for personal use with up to 3 users and 100 devices. Opening RDP to the world gives me the chills.

Yes Tailscale is a very good solution to the remoting in challenge when public IP and hosting VPN in router becomes a challenge in 2025.

In reply to a post by broadband66:

I assume you mean a static IP address?

Static or Dynamic doesn't matter if his ISP uses Carrier-grade NAT because they share the same Public IP among many customers. It'll be impossible to connect to the router at home from the 'outside world'.

In reply to a post by teshy:

My initial two year contract ended a few weeks ago. The 3 Gbps tier is no longer available. The closest one seems to be 2.5 Gbps and is £20 cheaper per month than what I am currently paying for 3 Gbps. However, I need the public IP address. Does anyone know whether they provide a public IP on their 2.5 Gbps package or would this be CGNAT?

Their highest residential tier now seems to be 5 Gbps currently at £59 per month. Do they still provide public IP addresses for customers on their highest residential bandwidth? I may as wall move to that unless the 2.5 Gbps package comes with a public IP address.

Well I can confirm that their 2.5 Gbps Premium WiFi Full Fibre Broadband Package does comes with a Public IP (Sticky Dynamic IP) due to I am currently on that Package and I have a Public IP Address.

I had to upgrade to that package due to they lied and misled me when I renewed my 1Gbit package that I had for like 4 years with said Public IP Address (Sticky Dynamic IP) even though I asked them 4 times for them to confirm that I wouldn't lose my Public IP Address if I renewed my current package, where they responded 4 saying that nothing would change, I would keep my Public IP and the only thing that would change was the price.

Sadly they lied and when I saw that nasty 100.67.202.248 Address, so I had to upgrade and I am now on their 2.5 Gbps Premium WiFi.

It wouldn't have annoyed me if they was upfront and said that I would need to upgrade to keep that Public IP Address, but they didn't and they lied.

Read this page: Community Fibre - IP Address - What IP address will I be assigned?

Hope that helps.

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Paul

That is not good from them. Looks as if it was a lone cs bod being loose with the info.

I still remember you waiting for FTTP and now, you are on 2.5gbit

In reply to a post by Taras:

That is not good from them. Looks as if it was a lone cs bod being loose with the info.

Yeah, to be fair, 1 issue like this in the 4+ years with them I cannot moan.

In reply to a post by Taras:

I still remember you waiting for FTTP and now, you are on 2.5gbit

Yeah LOL. I can get 5Gbits up and down, I just don't see the point of that yet, plus I would need to update some SFP+ Transceivers in my gear here and some cables. But maybe in a year or two.

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Paul