Yes, like for like cable replacement; 150m plus replacement of two damaged track nodes according to original report.

It's an interesting issue that there's something appealing to rodents in some cables. We've seen this in outdoor cabling ourselves- some cables in a cable trough will have bite marks every few inches, other cables not at all.

Some cables we use expressly claim to have rodent repellent additives in their outer sheaths and these have not been attacked, but this is yet another detail of cable specification that is not easy to verify until it's too late.

Anyhow, I have happy customers for the moment, so a good result.

Pleased that you have a restored service.

This sounds like you have had to manage the fault progress with Openreach yourself? Rather than IDnet via their own escalation channels?

Please could you advise if IDnet have offered any compensation in this case in view of their inability or unwillingness to escalate.

I had to approach Openreach directly to get repair work started. Once I did this, the fault was repaired in three days.

This, after 23 days trying to get IDNet to get the fault repaired.

IDNet have refunded one month's rental for the one month outage.

In reply to a post by ajseeds:

I had to approach Openreach directly to get repair work started. Once I did this, the fault was repaired in three days.

This, after 23 days trying to get IDNet to get the fault repaired.

IDNet have refunded one month's rental for the one month outage.

This is IDNet responsible to get in touch with Openreach directly. As Openreach do NOT deal with public directly for any repaired. I was surprised you have to get in touch with Openreach to get it repaired. Very rare to happen.

Glad it has been resolved, I think IDNet has letting you down and you should leave IDNet because of their failure!

Yes, we are reviewing our use of IDNet after this experience.

Had it not been for the kindness of a forum member, we would still be without service.